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Best Western Pontypool Metro Hotel

3.0 star property
Pontypool hotel in Pontymoile with 24-hour business centre and 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Pontypool Metro Hotel

Bar (on property)
Standard Room, 2 Single Beds, Accessible, Non Smoking
Exterior
Lobby sitting area
Lounge

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry
The price is AU$94
includes taxes & fees
29 Dec - 30 Dec

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Flat-screen TV
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
Cable/satellite channels
Laptop workspace
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

Highlights

Heating
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Single Beds, Accessible, Non Smoking

Highlights

Heating
Flat-screen TV
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
Cable/satellite channels
Laptop workspace
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
Lower Mill Field, Pontypool, Wales, NP4 0XB

What's nearby

  • Pontypool Park - 14 min walk - 1.2 km
  • Llanfrechfa Grange Hospital - 6 min drive - 6.3 km
  • Celtic Manor Resort Golf Club - 14 min drive - 17.5 km
  • International Convention Centre Wales - 15 min drive - 17.5 km
  • Big Pit National Coal Museum - 15 min drive - 13.6 km

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's Pontypool - ‬1 min walk
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪Subway - ‬1 min walk
  • ‪The Open Hearth - ‬5 min drive
  • ‪KFC - ‬1 min walk

About this property

Best Western Pontypool Metro Hotel

Hotel located in Pontymoile
A coffee shop/cafe, dry cleaning/laundry services and a bar are just a few of the amenities provided at Best Western Pontypool Metro Hotel. Free in-room WiFi and a 24-hour business centre are available to all guests.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Continental breakfast (surcharge), motorhome/coach/lorry parking and an electric car charging station
  • A TV in reception, luggage storage and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 53 rooms offer comforts such as laptop-friendly workspaces, as well as amenities such as free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Free toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, electric kettles and heating

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Lounge Area
  • Starbucks

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have any lifts

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

Is Best Western Pontypool Metro Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Best Western Pontypool Metro Hotel?

As of 28 Nov 2024, prices found for a 1-night stay for 2 adults at Best Western Pontypool Metro Hotel on 29 Dec 2024 start from AU$94.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Pontypool Metro Hotel?

Self-parking is free at this property.

What time is check-in at Best Western Pontypool Metro Hotel?

Check-in start time: 3:00 PM; check-in end time: 7:00 AM. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Pontypool Metro Hotel?

Checkout is at 11 AM. Late checkout is available for GBP 10.00 (subject to availability).

Where is Best Western Pontypool Metro Hotel located?

Located in Pontymoile, this hotel is within 1 mile (2 km) of Pontypool Park and Shell Grotto. Grosmont Castle is 2.2 mi (3.5 km) away. Pontypool & New Inn Station is 12 minutes by foot.

Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 497 out of 957 reviews" "
Rating 8 - Good. 353 out of 957 reviews" "
Rating 6 - Okay. 62 out of 957 reviews" "
Rating 4 - Poor. 22 out of 957 reviews" "
Rating 2 - Terrible. 23 out of 957 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Clive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stopped one night as had to get home before storm etc. but good while we were there.
Stayed 2 nights in Nov 2024

10/10 Excellent

Chi Kin Leo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for short stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and friendly hotel, perfect for our overnight stay, very comfy
Stayed 1 night in Nov 2024

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, amenities
Clean hotel friendly helpfull staff
Stayed 1 night in Oct 2024

10/10 Excellent

natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely tye place and the staff x
Stayed 1 night in Oct 2024

10/10 Excellent

natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place with excellent staff very welcoming and polite .
Stayed 1 night in Oct 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
We were in tight spot with one of us being in the hospital and needed to extend day by day and they allowed it as well as allowing us to remain in the same room. Thank you
Stayed 1 night in Oct 2024

6/10 Okay

Ross

Stayed 1 night in Oct 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean both inside and out. Very convenient for access and despite being situated within the services it was very quiet. Definitely worth a stay if you’re in the area. We’ll be back as we have family in Pentwyn.
Stayed 1 night in Oct 2024

6/10 Okay

mattijs

Travelled with family
Liked: Cleanliness, staff & service
Very budget - no frills does what I says on the tin.
Stayed 1 night in Oct 2024

10/10 Excellent

Terry, Halifax

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive been a regular visitor here for some years now and i love it. Safe quiet and convenient as well as clean and comfortable. Good wifi and smart tvs in rooms. Decent breakfast if you want it. Prices fluctuate depending on dates but really can't grumble here. ⭐️⭐️⭐️⭐️⭐️
Stayed 4 nights in Sep 2024

2/10 Terrible

Jake

Stayed 1 night in Sep 2024

8/10 Good

Richard

Stayed 1 night in Sep 2024

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front of reception staff very friendly and courtious. Shower in room could be a little more powerful. Very handy for fast food and low price fuel
Stayed 1 night in Sep 2024

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities
A one night stay only in a clean room with all the usual facilities,towels and refreshment items.Quiet all night and no road noise.Good showering facility in large bathroom.Good choice of breakfast from croissants,cheese and meats to cooked,hot English breakfast ingredients.Ample car parking behind security barrier.Adjacent to main road.Would use this hotel again.
Stayed 1 night in Sep 2024

8/10 Good

Stephen

All above
Stayed 2 nights in Sep 2024

10/10 Excellent

Cavan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good b
Stayed 1 night in Sep 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.. comfy bed. Friendly helpful staff. Overall a great place to stay
Stayed 1 night in Aug 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for two nights over the Bank Holiday. I wasn't sure what to expect as have never stayed at a Best Western before, but was very pleased. Staff were friendly, and efficient. I rang a few days before to request a ground-floor room as there is no lift and I can't manage stairs well, and there was a problem with the system, but the staff member assured me she would see to it and ring me back to confirm in 10 minutes, which they did, rather than leave me on the line - thank you. Room was clean and comfortable. A little small (I was an a re-enactment for the weekend and had a lot of stuff with me, so it was a bit tight) but a luggage rack was provided which was very useful. No problems at all. I thought it might be noisy, being on a service area, but it wasn't too bad - a few doors banging in the night, and I chose not to open the window in case of noise from outside so was a little hot, but that is all. Only thing I would raise is a bit of a smell of drains in the bathroom, but nothing serious. Will definitely be staying again.
Stayed 2 nights in Aug 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Aug 2024

10/10 Excellent

shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Bronwen

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Very helpful reception staff...
The reception staff very friendly and helpful... Room was comfortable. But the bathroom needed a good clean.. Especially the shower curtain was dirty and disgusting....
Stayed 1 night in Aug 2024