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Citrus Hotel Cardiff by Compass Hospitality

3.0 star property
Hotel with a 24-hour front desk, steps from Cardiff International Arena
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Citrus Hotel Cardiff by Compass Hospitality

Interior entrance
View from property
Triple Room
View from property
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Pet-friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Private bathroom
Hairdryer
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Private bathroom
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for (Top Floors) Deluxe King room with view

Hypo-allergenic bedding, blackout curtains, soundproofing

(Top Floors) Deluxe King room with view

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Private bathroom
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for (Top Floors) Deluxe Twin room with view

Hypo-allergenic bedding, blackout curtains, soundproofing

(Top Floors) Deluxe Twin room with view

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Private bathroom
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Private bathroom
Hairdryer
  • 24 sq m
  • Sleeps 3
  • 3 Single Beds
Exterior

Mercure Cardiff Holland House Hotel & Spa

Pool
Spa
Pet-friendly
Free WiFi
8.0 out of 10, Very good, (1006)
The price is AU$152
includes taxes & fees
2 Jan - 3 Jan 2025
Mercure Cardiff Holland House Hotel & Spa
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About the area

Map
Bute Terrace, Cardiff, Wales, CF10 2FE

What's nearby

  • Cardiff International Arena - 1 min walk - 0.2 km
  • St. David's - 8 min walk - 0.7 km
  • Cardiff Castle - 11 min walk - 1.0 km
  • Principality Stadium - 11 min walk - 1.0 km
  • Bute Park - 15 min walk - 1.3 km

Getting around

  • Cardiff Queen Street Station - 6 min walk
  • Cardiff International Airport (CWL) - 32 min drive

Restaurants

  • ‪Bru Coffee & Gelato - ‬2 min walk
  • ‪YO! Sushi - ‬3 min walk
  • ‪The Place to Eat in John Lewis - ‬3 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Nando's - ‬4 min walk

About this property

Citrus Hotel Cardiff by Compass Hospitality

Hotel near Cardiff International Arena
Located close to Cardiff Metropolitan Cathedral of St David and Cardiff Tourist Information Centre, Citrus Hotel Cardiff by Compass Hospitality has plenty to offer. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Full breakfast (surcharge), self-parking (surcharge) and luggage storage
  • A 24-hour front desk, coffee/tea in reception and a lift
  • Smoke-free property, a vending machine and laundry services
  • Guest reviews say great things about the helpful staff
Room features
All 81 rooms boast comforts such as free WiFi and sound-insulated walls. Guests reviews say good things about the clean rooms at the property.
More conveniences in all rooms include:
  • Heating and portable fans
  • Bathrooms with baths or showers and free toiletries
  • Electric kettles, housekeeping and phones

Languages

English, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (GBP 12 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 8.95 for adults and GBP 5 for children
  • Coffee and tea in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Built in 1960
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 1 October 2024 to 31 December 2025 (dates subject to change).
This property will be closed from 27 November 2023 to 1 October 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 20 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 8.95 for adults and from GBP 5 for children
  • Self-parking fee: GBP 12.00 per night
  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Big Sleep Cardiff
Citrus Hotel Cardiff Compass Hospitality
Big Sleep Hotel Cardiff
Big Cardiff Hotel Sleep
The Big Sleep Hotel Cardiff, Wales
Big Hotel Sleep
Citrus Cardiff Compass Hospitality
Big Sleep Cardiff Compass Hospitality
The Big Sleep Hotel Cardiff By Compass Hospitality Wales
Big Sleep Hotel Cardiff Compass Hospitality
Big Sleep Compass Hospitality
Citrus Hotel Cardiff by Compass Hospitality Hotel
Citrus Hotel Cardiff by Compass Hospitality Cardiff
Citrus Hotel Cardiff by Compass Hospitality Hotel Cardiff

Frequently asked questions

Is Citrus Hotel Cardiff by Compass Hospitality pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 20 per pet, per stay. Service animals are exempt from fees.

How much is parking at Citrus Hotel Cardiff by Compass Hospitality?

Self-parking is available for GBP 12.00 per night. Limited spots are available.

What time is check-in at Citrus Hotel Cardiff by Compass Hospitality?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of GBP 10.00 (subject to availability).

What time is check-out at Citrus Hotel Cardiff by Compass Hospitality?

Checkout is at 11 AM. Late checkout is available for GBP 10.00 (subject to availability).

Where is Citrus Hotel Cardiff by Compass Hospitality located?

Located in Cardiff City Centre, this hotel is steps away from Cardiff International Arena and Cardiff Metropolitan Cathedral of St David. Capitol Shopping Centre and Cardiff Tourist Information Centre are also within 10 minutes. Cardiff Queen Street Station is 6 minutes by foot and Cardiff Central Station is 8 minutes.

Reviews

7.6

Good

Rating 10 - Excellent. 180 out of 574 reviews" "
Rating 8 - Good. 225 out of 574 reviews" "
Rating 6 - Okay. 82 out of 574 reviews" "
Rating 4 - Poor. 46 out of 574 reviews" "
Rating 2 - Terrible. 41 out of 574 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Charles

Liked: Amenities
Good room could do with more cleaning

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023

2/10 Terrible

Karen

Stayed 1 night in Dec 2023

8/10 Good

Lyn

Stayed 2 nights in Nov 2023

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
We stay here quite often, car park onsite which is good value. Central location. Room lovely and spacious. Bed and pillows were a little hard but always bring my own pillow! Will definitely stay again.
Stayed 1 night in Nov 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Elliot

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The shower’s water pressure was really bad. Housekeeping annoyingly woke me up by knocking on my door on the day I was checking out. Surely they should have a list of people who have checked out already? Other than that it was a good stay. Good location and price.
Stayed 2 nights in Nov 2023

2/10 Terrible

Giridhar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Roger

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Nafeesa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The plug sockets were hanging off the wall and sparking … shower was broken, bed sheets with blood on, dirty black mould on bath and windows. Freezing room which took over 2 hours to warm The list goes on - I will never use this property again, it was beyond acceptable and I’m a generally very easygoing person and not that fussy but these absolutely dehumanising standards… I am stunned that Expedia even allow this on their supposed good standard website
Stayed 1 night in Nov 2023

10/10 Excellent

Courtney

Stayed 1 night in Nov 2023

4/10 Poor

Aiza

Stayed 2 nights in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value on a spacious room with a view. *****
...I chose this hotel (vs others in a similar price range) for a clean, spacious room with a bit of a view (upper floors, for a little xtra money) and a friendly and helpful staff and the Citrus delivered, so it was a great value-play for me, absolutely!!! Thanks, Citrus, see you next time. *****
Stayed 3 nights in Nov 2023

10/10 Excellent

Mamadou

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Genna

Stayed 1 night in Nov 2023

6/10 Okay

Sophie

Stayed 1 night in Nov 2023

6/10 Okay

Jacqui

Travelled with partner
Only 17 car parking spaces for 83 rooms . No restaurant, expensive for basic amenities
Stayed 1 night in Nov 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at reception and a big, clean room. Thank you!
Stayed 1 night in Nov 2023

6/10 Okay

Tomas

Stayed 1 night in Oct 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for a night out in Cardiff
Stayed 1 night in Oct 2023

10/10 Excellent

Adele

Stayed 1 night in Oct 2023

8/10 Good

Jack

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Sarah

Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023