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The Coal Exchange Hotel

3.5 star property
Hotel with a 24-hour front desk, near Principality Stadium
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Coal Exchange Hotel

In-room safe, individually decorated, iron/ironing board, free WiFi
Exterior
Presidential Suite
Reception
Restaurant

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
The price is AU$144
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Family Room

Family Room | Bathroom

Family Room

Highlights

Individually decorated
Connecting rooms available
LCD TV
Hairdryer
Shower/bath combination
Jetted bath
Rainfall showerhead
Private bathroom
  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Shower/bath combination
Jetted bath
Rainfall showerhead
  • 35 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible

Triple Room, Accessible

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
  • 39 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Shower/bath combination
Jetted bath
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower

Standard King Room with Shower

Highlights

Individually decorated
Connecting rooms available
LCD TV
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Shower/bath combination
Jetted bath
Rainfall showerhead
  • 75 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Shower/bath combination
Jetted bath
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Jetted bath
Rainfall showerhead
Hairdryer
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Interior entrance
Future Inns Cardiff Bay
Parking included
Free WiFi
Restaurant
Air conditioning
8.8 out of 10, Excellent, (1507)
The price is AU$139
includes taxes & fees
8 Dec - 9 Dec
Future Inns Cardiff Bay
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About the area

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ

What's nearby

  • Wales Millennium Centre - 6 min walk
  • Cardiff Bay - 14 min walk
  • Cardiff International Arena - 3 min drive
  • Cardiff Castle - 5 min drive
  • Principality Stadium - 6 min drive

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Dock - ‬5 min walk
  • ‪The Eli Jenkins - ‬4 min walk
  • ‪Côte - ‬5 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪Yakitori 1 - ‬5 min walk

About this property

The Coal Exchange Hotel

Hotel near Cardiff Bay
The Coal Exchange Hotel provides amenities, such as a bar and a restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • Full breakfast (surcharge), express check-out and a 24-hour front desk
  • A lift, luggage storage and a front desk safe
  • Smoke-free property, multilingual staff and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All 55 individually decorated rooms have amenities, such as late-night room service, free WiFi and safes.
Extra amenities include:
  • Free toiletries and hairdryers
  • 30-inch LCD TVs with digital channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 12.50 for adults and GBP 6.95 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 12.50 for adults and from GBP 6.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Is The Coal Exchange Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Coal Exchange Hotel?

As of 16 Nov 2024, prices found for a 1-night stay for 2 adults at The Coal Exchange Hotel on 24 Nov 2024 start from AU$144.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Coal Exchange Hotel?

The Coal Exchange Hotel doesn't offer parking.

What time is check-in at The Coal Exchange Hotel?

Check-in start time: 3 PM; check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Coal Exchange Hotel?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Coal Exchange Hotel located?

Located in Butetown, this hotel is within a 15-minute walk of Coal Exchange building and Cardiff Bay. Principality Stadium is 1.4 mi (2.2 km) away. Cardiff Bay Station is only a 5-minute walk and Cardiff Central Station is 23 minutes.

The Coal Exchange Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 356 out of 633 reviews" "
Rating 8 - Good. 156 out of 633 reviews" "
Rating 6 - Okay. 62 out of 633 reviews" "
Rating 4 - Poor. 35 out of 633 reviews" "
Rating 2 - Terrible. 24 out of 633 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Will

Business traveller
Disliked: Property conditions & facilities
All I wanted was a good night’s sleep. But due to the room being overly hot at night (a space heater with no thermostat had been left on) and the lack of sound insulation between floors I only managed a couple of hours. Very poor overall and I wouldn’t recommend.
Stayed 1 night in Nov 2024

6/10 Okay

Rahul

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Katarzyna

Travelled with partner
Liked: Staff & service, amenities
Prime location, rooms need updating. Checking staff super nice and friendly!
Stayed 1 night in Nov 2024

10/10 Excellent

lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay staff and hotel excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Betsy, Bedford

Stayed 5 nights in Oct 2024

2/10 Terrible

Hayley

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Pretty much nothing worked properly in the room, not the cleanest, shower terrible and absolutely freezing in the room at this time of year
Stayed 1 night in Nov 2024

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay and thoroughly enjoyed. Aura is beautifully renovated. Love how historical features are in place. The big ball room kind of area is so beautiful

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, staff & service
The property is a very old building with great character unfortunately we were not prewarned filming was taking place so we’re unable to see the great hall area. Room good, good food, staff very polite. Area around the hotel very dirty not kept clean and dimly lit which made coming back late a bit uncomfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Benjamin

Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history of the place
Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, with grand halls and a large dining room. Breakfast was great, and each room is very unique and comfortable. Walking distance to mermaid quay is a great bonus! Staff are also very friendly.
Stayed 1 night in Sep 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning building in great location
Stayed 1 night in Aug 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Customer Service Good. Couldn't use the pre-booked parking ticket though.
Stayed 1 night in Sep 2024

8/10 Good

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property that has retained all its charm
Stayed 1 night in Sep 2024

10/10 Excellent

Luke

Stayed 1 night in Aug 2024

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful breakfast
Stayed 1 night in Aug 2024

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was nice. Corridors are a bit maze like and dark. Room was adequate, bed and linen was good. Staff on desk were polite. When we came back from tve city late having been drenched through with the rain, the staff on the night desk were lovely and fetched us some warm towels which were gladly appreciated.
Stayed 1 night in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
brilliant staff ..rooms good and clean ,the spa bath is amazing!
Stayed 1 night in Aug 2024

8/10 Good

Stephen

Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Nice enough, avoid during hotter months
A very impressive building, full of history. The staff were very helpful and friendly. Hotel decor is beautiful. Breakfast wasnt great, not much choice, dirty plates, inedible pastries. Staff in the breakfast room were really lovely though, which was only saving grace. Cardiff Bay is so close by, you would get better for your money just up the road in Wetherspoons! Room was beautifully decorated with a jacuzzi bath (we stayed in a king room) HOWEVER, do not book to stay on a warm day if you can help it. This is definitely a winter hotel. There is no air conditioning due to it being such an old building. We didnt think it would be an issue, until we attempted to sleep in probably the warmest room I have ever slept in. The fan placed in the room did little to cool the air. Window opened a crack and the fans built into the room did nothing. We found a used tea bag on the floor so wasnt checked thouroughly after last guest. Lastly, the area around the hotel is a little sketchy. If id have visited on my own or with children i wouldnt have felt safe coming back later in the evening with people hanging around on street drinking.
Stayed 1 night in Aug 2024

10/10 Excellent

Claire

Fab stay
We had a lovely room, and the bed was so comfy it was fab. Been before, will deffo come back.
Stayed 1 night in Aug 2024

8/10 Good

Isobel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024