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The Coal Exchange Hotel

3.5 star property
Hotel with a 24-hour front desk, near Cardiff Bay
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Coal Exchange Hotel

In-room safe, individually decorated, iron/ironing board, free WiFi
Presidential Suite
Reception
Restaurant
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Breakfast available
  • Housekeeping
  • Free WiFi
The price is AU$143
includes taxes & fees
24 Jan - 25 Jan

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Family Room

Family Room | Bathroom

Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
LCD TV
Hairdryer
Private bathroom
Jetted bath
Shower/bath combination
Rainfall showerhead
  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room

Triple Room

Triple Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Jetted bath
Shower/bath combination
  • 35 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible

Triple Room, Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
  • 39 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Jetted bath
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower

Standard King Room with Shower

Highlights

Individually decorated
Connecting rooms available
LCD TV
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Jetted bath
Shower/bath combination
  • 75 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Jetted bath
Shower/bath combination
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

8.0 out of 10
Very good
(7 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Jetted bath
Rainfall showerhead
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed
Interior entrance

Future Inns Cardiff Bay

Parking included
Free WiFi
Restaurant
Air conditioning
8.8 out of 10, Excellent, (1498)
The price is AU$139
includes taxes & fees
31 Jan - 1 Feb
Future Inns Cardiff Bay
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About the area

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ

What's nearby

  • Wales Millennium Centre - 6 min walk
  • Cardiff Bay - 14 min walk
  • Cardiff International Arena - 3 min drive
  • Cardiff Castle - 5 min drive
  • Principality Stadium - 6 min drive

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Dock - ‬5 min walk
  • ‪The Eli Jenkins - ‬4 min walk
  • ‪Côte - ‬5 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪Yakitori 1 - ‬5 min walk

About this property

The Coal Exchange Hotel

Hotel near Cardiff Bay
The Coal Exchange Hotel provides amenities, such as a bar and a restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • Full breakfast (surcharge), express check-out and smoke-free property
  • Multilingual staff, concierge services and luggage storage
  • A lift, a 24-hour front desk and a front desk safe
  • Guest reviews say great things about the helpful staff
Room features
All 55 individually decorated rooms have amenities, such as late-night room service, free WiFi and safes.
Extra amenities include:
  • Free toiletries and hairdryers
  • 30-inch LCD TVs with digital channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 12.50 for adults and GBP 6.95 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 12.50 for adults and from GBP 6.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Is The Coal Exchange Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Coal Exchange Hotel?

As of 17 Jan 2025, prices found for a 1-night stay for 2 adults at The Coal Exchange Hotel on 24 Jan 2025 start from AU$143.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Coal Exchange Hotel?

The Coal Exchange Hotel doesn't offer parking.

What time is check-in at The Coal Exchange Hotel?

Check-in start time: 3 PM; check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Coal Exchange Hotel?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Coal Exchange Hotel located?

Located in Butetown, this hotel is within a 15-minute walk of Coal Exchange building and Cardiff Bay. Mermaid Quay and Techniquest are also within 5 minutes. Cardiff Bay Station is only a 5-minute walk and Cardiff Central Station is 23 minutes.

Reviews

8.6

Excellent

Rating 10 - Excellent. 386 out of 683 reviews" "
Rating 8 - Good. 169 out of 683 reviews" "
Rating 6 - Okay. 66 out of 683 reviews" "
Rating 4 - Poor. 37 out of 683 reviews" "
Rating 2 - Terrible. 25 out of 683 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lacey ward

Liked: Cleanliness, staff & service, property conditions & facilities
The property was like walking into a museum, it was very beautiful, a old building with a fascinating history behind it, it was stunning on the outside as well as the inside
Stayed 1 night in Jan 2025

10/10 Excellent

Rich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Nice rooms. Tasty breakfast. Pleasant staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities
Historic bld great jet bath
Stayed 2 nights in Jan 2025

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely relaxing evening in a super comfy bedroom. The bath was big enough for two people to share comfortably. The only down side was the shower had a really annoying cold drop!
Stayed 1 night in Jan 2025

8/10 Good

Ceri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful building and excellent breakfast. We came down for breakfast 15 minutes before the end and there was still lots of hot food. Very friendly staff. It is an old building, room 150 was very noisy, and we were kept up by the very noisy pipes from our room and the surrounding rooms. But all was forgiven due to the amazing shower and fantastic breakfast. We'll definitely stay again...with ear plugs.
Stayed 1 night in Dec 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were attending a show and this hotel was within walking distance. The hotel was grand and comfortable. It was clear to us that the fabric of the building is tiring and lacks some facilities. The staff were all excellent - friendly, polite, hospitable, warm, helpful. The bar was excellent; we didn’t have dinner. Breakfast was ok (plates were cold). In short - lived it - but perhaps needs some major investment
Stayed 1 night in Dec 2024

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely historical building in convenient location for Mermaid Quay, Millennium Centre etc. lovely room and very helpful staff. Would definitely stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Michelle

Stayed 1 night in Nov 2024

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities
Unique decor
Stayed 1 night in Dec 2024

10/10 Excellent

Jay

Stayed 1 night in Sep 2024

4/10 Poor

Lara

Travelled with partner
Disliked: Property conditions & facilities
Very dark hotel and room gloomy and in need of a refurbishment!
Stayed 1 night in Dec 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Rhys

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Christmas function played loud music until 1am in the morning and was too loud considering rooms are directly above the function room.
Stayed 1 night in Dec 2024

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

4/10 Poor

Will

Business traveller
Disliked: Property conditions & facilities
All I wanted was a good night’s sleep. But due to the room being overly hot at night (a space heater with no thermostat had been left on) and the lack of sound insulation between floors I only managed a couple of hours. Very poor overall and I wouldn’t recommend.
Stayed 1 night in Nov 2024

6/10 Okay

Rahul

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Katarzyna

Travelled with partner
Liked: Staff & service, amenities
Prime location, rooms need updating. Checking staff super nice and friendly!
Stayed 1 night in Nov 2024

10/10 Excellent

lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay staff and hotel excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Betsy, Bedford

Stayed 5 nights in Oct 2024

2/10 Terrible

Hayley

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Pretty much nothing worked properly in the room, not the cleanest, shower terrible and absolutely freezing in the room at this time of year
Stayed 1 night in Nov 2024

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay and thoroughly enjoyed. Aura is beautifully renovated. Love how historical features are in place. The big ball room kind of area is so beautiful

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, staff & service
The property is a very old building with great character unfortunately we were not prewarned filming was taking place so we’re unable to see the great hall area. Room good, good food, staff very polite. Area around the hotel very dirty not kept clean and dimly lit which made coming back late a bit uncomfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Hayley

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024