10/10 Excellent
Selena
Travelled with group
26 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay here. Though it was for a short time, my party of two was throughly taken care of from beginning to end. Jorge, the night manager, made sure any questions were answered about the hotel or surrounding areas--what was available to us, what was safe, what would be entertaining, etc. He was always kind, bright, and helpful. The hotel staff were always polite and warm, as well. We had the first room on the first floor, which was concerning to me, at first, due to the music that plays. I am a very light sleeper. However, though the room wasn't soundproof to the music or people in the lobby or open seating area, it did a great job of blocking out the sounds and I slept very well throughout each night. My friend enjoyed the breakfast and sitting areas to study. I enjoyed the comfortable beds and spacious shower with excellent hot water. The rooms are a little dim for me, but overall the soft lighting helps keep you relaxed once you return indoors from the hustle and bustle of the nearby streets of the Walled City. Money exchanges are nearby with great rates; bars and restaurants are all aorund; souvenirs are easy to get close by; Great location! It is largely due to Hotel Casa del Gobernador that I had such a warm and seamless welcome into Cartagena, and that I felt safe and like I had family looking out for me if anything were to ever occur (nothing did and I never once felt as it would, btw, but it's nice to have support whenever traveling abroad).
Selena
Stayed 3 nights in Jan 2025