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NH Cartagena Urban Royal

3.5 star property
Relax by the pool or explore nearby Clock Tower then refuel at our international restaurant to experience all that Cartagena has to offer.
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for NH Cartagena Urban Royal

Terrace/patio
Exterior
Daily buffet breakfast for a fee
Sports facility
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Laundry
  • Housekeeping
The price is AU$185
includes taxes & fees
27 Jan - 28 Jan

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

Superior Room (Extra Bed 2 Adults + 1 Child)

Superior Room (Extra Bed 2 Adults + 1 Child)

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Eco-friendly cleaning supplies
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room (View)

Minibar, in-room safe, desk, free WiFi

Superior Room (View)

8.4 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Eco-friendly cleaning supplies
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Balcony

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony

Highlights

Balcony
Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Fridge
LCD TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

8.2 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Private bathroom
Eco-friendly toiletries
Minibar
Eco-friendly cleaning supplies
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
Front of property

Voilá Centro Histórico

Pool
Breakfast included
Pet-friendly
Free WiFi
9.2 out of 10, Wonderful, (509)
The price is AU$237
includes taxes & fees
27 Jan - 28 Jan
Voilá Centro Histórico
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About the area

Map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001

What's nearby

  • Clock Tower - 1 min walk
  • Bolivar Square - 4 min walk
  • Cartagena de Indias Convention Center - 7 min walk
  • Walls of Cartagena - 8 min walk
  • San Felipe de Barajas Castle - 2 min drive

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 16 min drive

Restaurants

  • ‪Mirador Café & Bar - ‬1 min walk
  • ‪Amaretto - ‬2 min walk
  • ‪Plaza de los Coches - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬2 min walk
  • ‪The Clock Pub - ‬1 min walk

About this property

NH Cartagena Urban Royal

Hotel near Clock Tower
You can look forward to a rooftop terrace, laundry facilities and a bar at NH Cartagena Urban Royal. The on-site international cuisine restaurant, Restaurante, offers lunch and dinner. Stay connected with free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Buffet breakfast (surcharge), airport drop-off service (surcharge) and luggage storage
  • Tour/ticket information, free newspapers and concierge services
  • Smoke-free property, 1 meeting room and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at NH Cartagena Urban Royal boast perks, such as air conditioning, in addition to amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • Reusable coffee/tea filters, recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and showers
  • 42-inch LCD TVs with cable channels
  • Eco-friendly cleaning products, fridges and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to noon on weekends; COP 33,904 to 75,311 for adults and COP 25,000 to 33,000 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 110 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 kg per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 33904 to 75311 for adults and COP 25000 to 33000 for children
  • Airport shuttle fee: COP 83000 per vehicle (maximum occupancy 4)
  • Pet fee: COP 110 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

Does NH Cartagena Urban Royal have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at NH Cartagena Urban Royal?

As of 14 Jan 2025, prices found for a 1-night stay for 2 adults at NH Cartagena Urban Royal on 27 Jan 2025 start from AU$184.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is NH Cartagena Urban Royal pet-friendly?

Yes, NH Cartagena Urban Royal allows cats and dogs (limit 1 total) with a maximum weight of up to 25 kg per pet. There's a fee of COP 110 per accommodation, per night. Service animals are exempt from fees.

How much is parking at NH Cartagena Urban Royal?

NH Cartagena Urban Royal doesn't offer parking.

What time is check-in at NH Cartagena Urban Royal?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at NH Cartagena Urban Royal?

Checkout is at noon.

Does NH Cartagena Urban Royal provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of COP 83000 per vehicle applies.

Where is NH Cartagena Urban Royal located?

Located in Cartagena Walled City, this hotel is steps away from Plaza de los Coches and Clock Tower. Catedral and Marquez House of the Real Prize are just steps away.

Reviews

8.0

Very good

Rating 10 - Excellent. 179 out of 434 reviews" "
Rating 8 - Good. 135 out of 434 reviews" "
Rating 6 - Okay. 65 out of 434 reviews" "
Rating 4 - Poor. 28 out of 434 reviews" "
Rating 2 - Terrible. 27 out of 434 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Alex

A/C Needs to cool better in the rooms
Stayed 4 nights in Dec 2024

10/10 Excellent

Michelle, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service and staff
Stayed 1 night in Dec 2024

10/10 Excellent

Carlos

Stayed 2 nights in Dec 2024

10/10 Excellent

Francisco

Stayed 3 nights in Dec 2024

6/10 Okay

Neil

Stayed 3 nights in Nov 2024

8/10 Good

Reginald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center of the action. Perfecto
Stayed 6 nights in Nov 2024

8/10 Good

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable and safe
Stayed 1 night in Nov 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and I was very comfortable walking in the old city. Lots of dining options.
Stayed 3 nights in Nov 2024

10/10 Excellent

Nanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Sean

Stayed 1 night in Nov 2024

10/10 Excellent

joseph

Liked: Amenities
Location
Stayed 1 night in Nov 2024

8/10 Good

Jawaun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff. They do a great job
Stayed 4 nights in Oct 2024

10/10 Excellent

Socrates

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are helpful and friendly.
Stayed 3 nights in Oct 2024

2/10 Terrible

JAMES, Washington

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
No clue where to begin. Service was terrible! Upon checkin, every single guest had to provide ID. My family is from Colombia, so I was told they would have to pay additional tax as my guests even though it was MY reservation and I PAID for the room and tax already! We were told my nephew (1yr old) was not allowed to stay because he did not have an ID and his father did not have his birth certificate with him. When making the reservation on Travelocity it asked how many people in each room, I indicated 2 adults and 1 child per room (I book two Superior Rooms [Extra Bed 2 Adults 1 Child). It asked for their ages, I said 16 and 1, and I was told I only booked rooms for 4 adults! They told me I had to pay extra for the kids! THEN.... they put my family in a room with ONE BED although I booked a room with two beds and did not tell me!!!! They said they can't see what is booked when you use a site like Travelocity, and they did not have two of the rooms I reserved available. After leaving to find another hotel, when I returned to checkout I was told they were going to move my family to another room which ended up being exactly the type of room I reserved in the first place! An entire 90 minutes of my time WASTED!!! My room faced the plaza and the hotel is right by the clock tower which was a nice view. However, the nice view turned out to be a NIGHTMARE because they party in the plaza ALL NIGHT!!! Sirens, alarms, music, loud people til 6am! Mold, mildew, broke toilet and lamps
Stayed 1 night in Oct 2024

10/10 Excellent

Jose Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

6/10 Okay

Vera

Business traveller
Liked: Staff & service
Disliked: Amenities
The location is good and the rooftop with the pool nice. However the installations are oldish and poorly taken care of. My room was interior and noisy due to the noise of ACs.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael, Scottsdale

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and rooms!
Stayed 1 night in Sep 2024

6/10 Okay

Adame

Stayed 8 nights in Aug 2024

10/10 Excellent

Tanisha, bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful roof top pool. The staff sung me happy birthday and left desert in my room.
Stayed 3 nights in Sep 2024

4/10 Poor

Rosano

Liked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Steven

Liked: Staff & service, amenities, property conditions & facilities
the from desk overnight staff is very helpful i recommend eating at the lobby restaurant in order to have more time to do things throughout the day
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
El hotel tiene buena ubicación y servicio, solamente eso. Luego al estar al lado de una plaza hay ruido toda la noche. En dos noches de alojamiento el ruido se mantenía hasta las 5AM, y el hotel no provee tapones antiruido ni nada. Además parece que el negocio del hotel no es el alojamiento, que no es barato. Sino el minibar, dónde te venden un agua a un precio ridículamente alto.
Stayed 2 nights in Aug 2024

10/10 Excellent

Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view of main entrance to wall city
Over all was AMAZING
Stayed 6 nights in Jul 2024

10/10 Excellent

Gabriela

Stayed 3 nights in Jul 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but noisy
Beautiful hotel. Great central location. Excellent service. Very popular tourist spot outside, this lends to a very noisy atmosphere. If you have a room with a view. The views are fantastic but noisy until 3-4am. Morning is quiet. The pool has a fantastic view also!!!
Stayed 3 nights in Jul 2024