4/10 Poor
Kara-Lindsay
Travelled with family
15 Nov 2024
Disliked: Amenities, property conditions & facilities
Great location. We were not told that the pool would be closed. We were told that the chemicals needed to be added to the pool and that the owner would have to do that. The lady at the front desk said that the owner was on his way but when checking back after 6 hours, we were told that the owner was now not coming to do it. The pool was closed for our entire trip, waiting on the owner to come and add chemicals. We were told that we could go to the owners other motel to use that pool but we were asked to leave when we got there.
We also did not have towels, toilet paper or bedding for one of the beds when we got there. We walked to the front desk to ask for it and they said it was on its way. Then after an hour of waiting we’re told that the cleaner had gone home so there was nothing they could do until the morning.