Caves of Matala Tours and Activities

The staff friendliness, exterior hotel grounds and beach were the best aspects of this hotel. The sea was crystal clear (pebble beach). The pools were clean and the mini slides in the kid's pool were good fun for younger kids. Unfortunately, it's not a 5 star luxury hotel as advertised. It's catered for French speaking families regarding the day time and evening activities which was not advertised and we therefore couldn't participate so we had to find ways to entertain the kids. The main water slides are for 7+ year olds and are on a schedule which again was not advertised and we couldn't make full use of this facility (on only during lunch time and at 16.30). The food provided is limited and average quality. The indoor premises lacked decor and warmth, like a blank canvas. There were some issues around correct towelvand coffee provisions for the rooms, the room phone not working, the bathroom flooding after a shower (especially the room with the shower curtain which was old and stained), no room service, no cream in the room for coffee as not something they supply, the toilet roll handle falling off the wall, old mattresses (could feel the springs), tired room decor (closet, doors, chair), tired beach umbrellas (and very low so even the kids knocked their head a couple times let alone the adults). The all inclusive doesn't include Greek coffee. The afternoon snack was just biscuits/cake. The bar closed at 11pm. Overall, a pleasant beach holiday but only a 3 star hotel.

Nice hotel, a little outdated. Rooms are very dark with limited view. Kitchenettes are lacking basic equipment to make them useable. That being said- the staff are very friendly and welcoming and the atmosphere is great!

The pools were great! The store is wonderful and has all of the necessities and more. The beach is incredible as well! If you choose to go off and explore, there are rental cars and buses very near! The staff is so kind and helpful. We really enjoyed how we were treated by the staff! Things we think need to be improved: Limited kids club hours and it’s not very exciting for children as they often stay in and colour/paint. But the staff is lovely. The turnover in the dining room is slow and some food service is very inefficient. I do think this is partly due to people not knowing how to tidy up after themselves and/or grab more than they need.