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"The 11 o’clock checknout is a bit unusual. I would also expect the swimming pool and the spa center to be open "

"Older hotel, but well maintained. Excellent sites nearby and a good breakfast. "

" Traveller's Perch"

"Great communication from the hotel when my flight was delayed & I couldn't arrive until after midnight. Keys & entry instructions were left & it was no hassle at all to enter & find our room. Cleanliness was excellent, if I had to try & ind a minor fault then there were a couple of small stains on the carpet where it was slightly worn, but that's being really picky! Breakfast as all the reviews have said was excellent. Will definitely stay again."

"Need some renovation, but overall good hotel for rest with all you need."

"Pretty little boutique hotel. Loved it! Would definitely return."

"Magical location, really romantic and serene. We stayed at the castle which was a great and unique experience. We had a little issue with the toilet seat and the room was a bit small but I guess this was part of the charm of the place. Staff were really nice and friendly especially the somellier, yet some of them were very young and clearly needed some additional training. However, breakfast was nice and wine and rakish were divine. Place has so much charm and is really really unique."

"The ensuite room was clean and cosy with a lovely view of the garden. Breakfast was delicious and healthy, made fresh each day. When we requested dinner, this was also delicious and at a good price.The location was close some lovely towns and only 2.5hrs from Sofia. Wifi had good connectivity. The hosts were very friendly, had lots of suggestions for places to see and where to eat. They catered to us perfectly. Looking forward to coming again. "

"Located in old town Veliko Tarnovo in a historic building."

"Cozy place , affordable prices."

" The hotel in general and our room in particular was clean, refreshed and welcoming. The pool T was perfect, kids loved the water slide. There was an issue with the payment, but the staff worked out the problem and it was solved in the end. Overall an amazing 3 days there. "

"The Alegro Hotel has been demolished and you confimred my booking and took my money for it. I expect a full refund and substantial compensation for the great inconvenience, wasted time, additional expenses and upset this has caused. Your urgent response will be appreciated. Yours sincerely, Philip Carton"