Centreville Chicopee Holidays from AU$5,329

property was beautiful ! clean, classy and courteous staff. i ran a bit after the time i said i would for check in. however they were very accommodating and even met me at my car to escort me to my parking spot in the garage . the parking lot was a bit of a maze but i figured it out. i would and will stay again very soon! thank you for the gift card!

Everything met all expectations and definitely enjoyed our stay!

Beautifully appointed hotel with lovely staff,

My husband and I booked our stay for the evening of the last Taylor Swift concert. The investment was high to book but the hotel was worth it! They went the extra mile to make our stay memorable with welcome friendship bracelets and made everything so convenient and easy. From valet, to the concierge bringing our bags to the room, welcome snacks and a beautiful room/view. If you’re planning a stay here you won’t be disappointed with the service!

This is my third time at the Ritz. I must say that we were disappointed with a few things and they really need addressing. 1. The soda bed in the room is terrible. It’s like a hammock and it needs changing asap. My granddaughters slept in it and they are under age 10 and had difficulty getting comfortable so I tried it. Secondly, an order of 8 chocolate chip cookies and 2 glasses of milk came to 88.00. This is unacceptable. Thirdly, the bacon at breakfast was inedible. It would seem that it had been previously set up in a buffet breakfast substantially earlier and used for our à la carts order. The proximity of your hotel is wonderful for our attendance to the Mirvish theatre but I’m considering changing hotels because of these very important amenities. Food, comfort and prices need to be improved.