Ceriana Holidays from AU$3,731

Excellent hospitality and a very pleasant and comfortable experience. Staff was excellent making dining recommendations and identifying stores for shopping to deal with lost luggage. Quiet at night and great location for dining. Would stay again.

The hotel itself feels a bit dated and needs renovation. Our city view junior suite basically stares out into the balcony of apartment buildings across the street. Our room felt quite old but clean.

Excelente hotel decorado con obras de arte en pintura, escultura, mueblaría etc; conservan el estilo de principios de 1900. Servicio Sobresaliente en todas las áreas, recepción, restaurante, bar, limpieza. Camas y almohadas confortables para descansar. Alimentos de muy buena calidad y preparación. En resumen EXCELENTE.

Overall a good experience, but by any means a great experience. For a hotel with these ratings, the expectations are not met: none of the showers worked properly- one was leaking, the other one didn’t work. The room is market as it has a balcony with ocean view: that was true, as was ‘some’ ocean view, otherwise it was a lot of ‘roof view’ of the adjacent building. Some of staff members was trying to do their best (the valet team was fantastic as they have a very hard job to move the luggage up and down on a lot of stairs), but some of them just average not something expected from a hotel with such ratings … and rates (ie at check out they charged us one night more for the parking, the offer for transportation was just outrageous- ie 3 times the taxi rates for same type of car…). On the other hand, pleas do yourself a favor and don’t go to the hotel’s restaurant: the service is just bad and the food not so great either (at least for the expectation from a Michelin star restaurant). Let’s start with the reservation: we asked for dinner reservation, and they booked us at 8:00 pm, when the best time is 7:00 pm so you can enjoy the sunset- they didn’t mention / offer this, albeit the restaurant was half booked when we arrived. They asked for formal dressing: don’t worry - they do not reinforce: the people are showing up in T shirts and flip flops. Now the service: we asked for sparkling water, obviously they brought us still water; they brought us the drinks ordered by others …

Great clean room! Staffs are really nice. Conveniently located, but it could be noisy at nice if you are light sleepers. Room has washer and kitchen which is a plus.