4/10 Poor
Cheryl
1 Feb 2025
Disliked: Cleanliness, amenities, property conditions & facilities
1. Trash bin plastic bag was used with bottle lips.
2. Poor WIFI, couldn’t use inside the chalet.
3. Only soap was provided. It’s unreasonable as the room price was set at high side, cleansing gel, shampoo etc should be provided in particular during summer time.
4. Prices were set at a very high set, same rate with Nesuto Geraldton just 1 day later but room size was doubled provided with modern washing machine inside room.
5. Check-in should be extended to 7-8pm as I found lots of guests used key self pick up service after 6pm.
6. Receptionist Nicole could be more helpful & friendly.
7. Cleaning agent was added to the closet without cleaning done.
8. The amenities were outdated or worn out without repair or replacement. Hair dryer in 70’s. Very durable.