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"The check in staff were amazing, but when we went to the restaurant it all went down hill 100mph, the staff ignored us especially the self proclaimed sommelier, he needs a rocket, even with eye contact he completely chose to not see.....the food wasnt any better, gluggy potatoes full of cheese, dry beoff..no water as asked for when we finally were asked until we asked again later, poured our own wine, and many tables were in the same predicament.. mattress was terrible, but the toom otherwise fine.."

"This was a one night stay for a short visit to the region for family reasons. There was nobody around on arrival. The restaurant was closed.There was a handwritten message stuck to the inside of the window explaining how to get to our room. The key was in the door. I needed to use the Wi-Fi during my stay but wasn’t informed what the password was and there was nobody around to ask. On leaving the restaurant was open and there was somebody there to take the key. Service was very poor, but I guess you get what you pay for."

"Excelllent over-the-phone service prior to check-in, reliable out-of-hours access (this is gold dust having been let down badly by a competitor just around the corner before), very comfortable room. Highly recommended. Once again, having had previously awful experiences, this hotel was excellent on all the metrics which count. Thank you!"