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Malmaison Cheltenham

4.0 star property
Eco-certified hotel with 24-hour front desk and restaurant
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Malmaison Cheltenham

Breakfast, lunch, dinner served; British cuisine
Front of property
Club Deluxe Room
Bar (on property)
Bar (on property)

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Parking available
  • Breakfast available
  • Pet-friendly
The price is AU$133
includes taxes & fees
2 Jan - 3 Jan 2025

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Club Deluxe Room

Club Deluxe Room

Club Deluxe Room

Highlights

Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Egyptian cotton bed sheets
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Cosy Double

Cosy Double

Cosy Double

Highlights

Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room

Club Room

Club Room

Highlights

Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Egyptian cotton bed sheets
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Egyptian cotton bed sheets
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | Living area

Signature Suite

Highlights

Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Egyptian cotton bed sheets
Hairdryer
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe Twin

Club Deluxe Twin

Club Deluxe Twin

Highlights

Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Egyptian cotton bed sheets
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 3
  • 2 Single Beds

Similar properties

Bar (on property)

Hotel du Vin & Bistro Cheltenham

Pet-friendly
Free WiFi
Restaurant
Air conditioning
8.8 out of 10, Excellent, (710)
The price is AU$156
includes taxes & fees
2 Jan - 3 Jan 2025
Hotel du Vin & Bistro Cheltenham
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About the area

Map
Bayshill Road, Cheltenham, England, GL50 3AS

What's nearby

  • Cheltenham Town Hall - 7 min walk - 0.6 km
  • The Promenade - 9 min walk - 0.8 km
  • University of Gloucestershire - 12 min walk - 1.0 km
  • Pittville Park - 3 min drive - 2.0 km
  • Cheltenham Racecourse - 4 min drive - 3.5 km

Getting around

  • Cheltenham Spa Station - 18 min walk

Restaurants

  • ‪Imperial Gardens - ‬6 min walk
  • ‪Côte - ‬3 min walk
  • ‪No. 131 - ‬4 min walk
  • ‪The Ivy Montpellier Brasserie Cheltenham - ‬3 min walk
  • ‪Munchies - ‬4 min walk

About this property

Malmaison Cheltenham

Upscale eco-certified hotel near Cheltenham Racecourse
You can look forward to a terrace, a hair salon and a library at Malmaison Cheltenham. The on-site restaurant offers breakfast, lunch and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Full breakfast (surcharge), self-parking (surcharge) and luggage storage
  • Smoke-free property, a banquet hall and meeting rooms
  • A front desk safe, a lift and wedding services
  • Guest reviews give top marks for the helpful staff and location
Room features
All 61 rooms feature comforts such as 24-hour room service, in addition to perks such as free WiFi and safes. Guest reviews speak positively of the cleanliness, overall comfort rooms at the property.
More conveniences in all rooms include:
  • Egyptian cotton sheets and free cots/infant beds
  • Baths or showers, free toiletries and hairdryers
  • Flat-screen TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and heating

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per night)
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 7 AM to 10 AM on weekdays and 8 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 23 for adults and from GBP 12 for children
  • Self-parking fee: GBP 10.00 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available

Property is also known as

Malmaison Cheltenham Hotel
Malmaison Cheltenham Hotel
Malmaison Cheltenham Cheltenham
Malmaison Cheltenham Hotel Cheltenham

Frequently asked questions

Is Malmaison Cheltenham pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of GBP 25 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Malmaison Cheltenham?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Malmaison Cheltenham on 2 Jan 2025 start from AU$132.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Malmaison Cheltenham?

Self-parking is available for GBP 10.00 per night. Limited spots are available.

What time is check-in at Malmaison Cheltenham?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Malmaison Cheltenham?

Checkout is at 11:00 AM.

Where is Malmaison Cheltenham located?

Situated in Cheltenham, this eco-certified hotel is within a 10-minute walk of Imperial Gardens, Statue of Edward Wilson, and Cheltenham Town Hall. The Promenade and Everyman Theatre are also within 15 minutes. Cheltenham Spa Station is 18 minutes by foot.

Malmaison Cheltenham Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 417 out of 846 reviews" "
Rating 8 - Good. 273 out of 846 reviews" "
Rating 6 - Okay. 86 out of 846 reviews" "
Rating 4 - Poor. 53 out of 846 reviews" "
Rating 2 - Terrible. 17 out of 846 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Martin

Not up to the standards I expect
Stayed 1 night in Nov 2024

2/10 Terrible

Robert

Disliked: Staff & service
Probably teh worst experience in 20 years of global travelling. I arrived at the hotel and waited for an hour, and they gave my room away to someone else and left me with no room. I eventually found a replacement at 12:30am, at a cost of £400.... Completely incompetent staff and service levels. Do not waste your time.
Stayed 1 night in Nov 2024

6/10 Okay

Roberto

Travelled with partner
Liked: Staff & service
Rooms in need of investment. Upgraded on arrival from cosy to superior. Room was large, maybe too large, very high ceilings and air con on full on arrival meant it was very cold. Furniture was damaged (armchair looks like a dog has attacked it) and the units looked like they were from from an old office. Lighting was appalling, 3 tiny bedside spotlights and a large main light which couldn’t dim, meant we couldn’t make the room cosy at all. Was seriously missing proper free standing lamps. Nowhere for my wife to do her makeup other than a random pull up mirror without lighting in the side unit. Bathroom was adequate, but putting a shower against an uncovered window meant all the paint was coming off. Hotel was super quiet in bar and restaurant even on a Saturday , and to be honest the hotel looks like there’s been a spending cap, or may be on its last legs. Reception team were lovely though.
Stayed 1 night in Nov 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Amenities
Luxury feel but staff very friendly and welcoming . Excellent location
Stayed 1 night in Oct 2024

10/10 Excellent

Christian

Classy
Stayed 1 night in Oct 2024

8/10 Good

joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room and facilities ,staff were really helpful,location perfect,quiet. The lighting was poor both in breakfast room and my bedroom (function more important than mood!). Cooked breakfasts good but continental means cheese,cold meats and a variety of breads not packets of cereals and toasts. Will stay again though-thank you.
Stayed 3 nights in Oct 2024

6/10 Okay

FIONA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the Malmaison Cheltenham. It is a great location as in close proximity to Cheltenham - shops, restaurants etc. However, we stayed in a bigger room last time (club?) but this wasn’t available this trip. We stayed in a standard double which was compact with the same colour scheme and furniture, bathroom fittings as the other. The only criticisms being how dark the room and bathroom were - dark tiles added to this and the temperature of the room. It was very hot!!! Too hot for comfort. The window only opened slightly and access to the veranda/ balcony closed off so this was the only window and it afforded no ventilation. The air conditioning was ineffective so it made for an uncomfortable stay. Breakfast was as good as we remembered and fantastic quality. The price this time was top rate - I used some Expedia credit towards it which saved over £100 on the night’s stay. It would have been closer to £400 full price so higher end and not worth that for the room we got. Would not opt for the standard room again at this particular Malmaison in the future!
Stayed 1 night in Oct 2024

10/10 Excellent

Hoi Yee

Stayed 4 nights in Aug 2024

8/10 Good

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer Maria

Stayed 2 nights in Aug 2024

8/10 Good

Caroline, Bayside

Stayed 1 night in Aug 2024

8/10 Good

Richard

Travelled with family
Liked: Amenities
Staff were very good, polite, friendly and helpful, able to change a bedroom at short notice to help my mother with better accessibility
Stayed 2 nights in Sep 2024

10/10 Excellent

Matthew

Stayed 1 night in Aug 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice room and friendly staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Darrell, Bristol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in Cheltenham with great access to shops, restaurants and bars. Good options for parking in the hotel with some on street options as well. Smaller boutique hotel with a lovely feel. Great restaurant and breakfast options. I will certainly be staying again.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation, friendly helpful staff, excellent breakfast
Stayed 1 night in Aug 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Hasina

Travelled with partner
Disliked: Property conditions & facilities
The property itself is characterful and nicely presented however we had real issues with the air con in the club deluxe room and had to have a room downgrade in the middle of the night.
Stayed 1 night in Aug 2024

10/10 Excellent

SAFWAN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Jodie

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Mary

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Over priced , not goood value for money at all. Lighting in bedrooms very poor . Needs good basic maintenance to be carried out . Living on reputation. I've been to much better B n B's than this hotel .
Stayed 1 night in Aug 2024

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a good value “cosy” room which was perfectly comfortable for on person. Decent sized bed. Only criticism is that there was no grab rail in the over-the-bath shower.
Stayed 1 night in Aug 2024