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Aquastar Hotel & Apartments

3.5 star property
Ocean-view hotel with a poolside bar, near Costa Maya Port
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Aquastar Hotel & Apartments

Exclusive Room, Private Pool, Ocean View
Front of property
2 outdoor pools, pool loungers
Exclusive Room, Private Pool, Ocean View
Flat-screen TV

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Pool
    Pool
The price is AU$137
includes taxes & fees
20 Nov - 21 Nov
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Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Premium Apartment, 2 Bedrooms, Sea View

Premium Apartment, 2 Bedrooms, Sea View

Premium Apartment, 2 Bedrooms, Sea View

Highlights

Air conditioning
Flat-screen TV
Premium bedding
2 bedrooms
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • 30 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Quadruple Room, 2 Double Beds

Premium bedding, in-room safe, desk, free WiFi

Superior Quadruple Room, 2 Double Beds

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
In-room safe
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Apartment, 2 Bedrooms

Premium Apartment, 2 Bedrooms

Premium Apartment, 2 Bedrooms

Highlights

Air conditioning
Kitchen
Fridge
Flat-screen TV
Premium bedding
2 bedrooms
Private bathroom
Rainfall showerhead
  • 30 sq m
  • Sleeps 6
  • 1 King Bed, 1 Single Bunk Bed and 1 Single Sofa Bed

View all photos for Standard Room, 1 King Bed, No Windows

Standard Room, 1 King Bed, No Windows

Standard Room, 1 King Bed, No Windows

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
In-room safe
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Partial Sea View

Superior Room, 1 King Bed, Partial Sea View | View from room

Superior Room, 1 King Bed, Partial Sea View

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
In-room safe
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Room, Private Pool, Ocean View

Exclusive Room, Private Pool, Ocean View

Exclusive Room, Private Pool, Ocean View

Highlights

Private pool
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Bedroom, Bathtub, Oceanfront

Premium Room, 1 Bedroom, Bathtub, Oceanfront | Jetted tub

Premium Room, 1 Bedroom, Bathtub, Oceanfront

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Jetted bath
Shower/bath combination
Rainfall showerhead
Free bottled water
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
In-room safe
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Junior With Partial Sea View

Premium bedding, in-room safe, desk, free WiFi

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Premium bedding, in-room safe, desk, free WiFi

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Room Executive

Premium bedding, in-room safe, desk, free WiFi

Room Executive

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Room Superior With View

Premium bedding, in-room safe, desk, free WiFi

Room Superior With View

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2-Bedroom Apartment Superior

Premium bedding, in-room safe, desk, free WiFi

2-Bedroom Apartment Superior

  • Sleeps 6
  • 1 Single Sofa Bed, 1 Double Bunk Bed, 1 Double Bed and 1 King Bed

View all photos for Suite With Ocean View

Premium bedding, in-room safe, desk, free WiFi

Suite With Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About the area

Map
Carretera Mahahual, Xcalak Km 0.5, Mahahual, QROO, 77728

What's nearby

  • Mahahual Beach - 1 min walk
  • Mahahual Lighthouse - 5 min walk
  • Costa Maya Port - 19 min walk
  • Maya Water Park - 5 min drive
  • Maya Chan Beach - 31 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 131 min drive

Restaurants

  • ‪The Krazy Lobster - ‬6 min walk
  • ‪Tequila Beach Club - ‬1 min walk
  • ‪Blue Kay Mahahual - ‬1 min walk
  • ‪Yaya Beach - ‬11 min walk
  • ‪Blue Bay Beach Club - ‬1 min walk

About this property

Aquastar Hotel & Apartments

Hotel near Costa Maya Port
Take advantage of a poolside bar, a terrace and a bar at Aquastar Hotel & Apartments. Stay connected with free in-room WiFi, and guests can find other amenities, such as a restaurant.
You'll also find perks such as:
  • 2 outdoor pools with sunloungers
  • Bike hire, smoke-free property and a front desk safe
  • A 24-hour front desk, tour/ticket information and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Aquastar Hotel & Apartments offer thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
Extra amenities include:
  • Flat-screen TVs with cable channels
  • Daily housekeeping and desks

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Family friendly

  • 2 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 498 per pet, per stay

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: MXN 498 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have any lifts

Property is also known as

Aqua Star Hotel Apartments Mahahual
Aqua Star Hotel Apartments
Aqua Star Mahahual
Aqua Star Hotel Apartments
Aquastar & Apartments Mahahual
Aquastar Hotel & Apartments Hotel
Aquastar Hotel & Apartments Mahahual
Aquastar Hotel & Apartments Hotel Mahahual

Frequently asked questions

Does Aquastar Hotel & Apartments have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Aquastar Hotel & Apartments?

As of 14 Nov 2024, prices found for a 1-night stay for 2 adults at Aquastar Hotel & Apartments on 20 Nov 2024 start from AU$136.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Aquastar Hotel & Apartments pet-friendly?

Yes, pets are allowed at this property. There's a fee of MXN 498 per pet, per stay.

What time is check-in at Aquastar Hotel & Apartments?

Check-in begins at 3 PM.

What time is check-out at Aquastar Hotel & Apartments?

Checkout is at noon.

Where is Aquastar Hotel & Apartments located?

Nestled on the beach, this Mahahual hotel is within 1 mi (2 km) of Mahahual Beach and Costa Maya Port. Mahahual Lighthouse and Maya Water Park are also within 2 miles (3 km).

Aquastar Hotel & Apartments Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 163 out of 438 reviews" "
Rating 8 - Good. 143 out of 438 reviews" "
Rating 6 - Okay. 63 out of 438 reviews" "
Rating 4 - Poor. 36 out of 438 reviews" "
Rating 2 - Terrible. 33 out of 438 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Carmelito

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family and i liked the hotel. A little problem with the hot water from the shower and also, there were no iron or ironing boars in the apartment. Apart from that i would give the hotel 9
Stayed 1 night in Oct 2024

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service
Great service, the staff are friendly and helpful! The building can do with maintenance and new sheets and towels but overall it’s a nice hotel.
Stayed 2 nights in Sep 2024

4/10 Poor

Angelica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks nice outside. It’s the interior that needs a lot of TLC. No closet, No luggage rack, towers & sheets are old, dirty, stained. The restaurant is good
Stayed 4 nights in Aug 2024

6/10 Okay

Manuel adolfo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not so good
Stayed 3 nights in Aug 2024

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Othon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente lugar, el hotel hermosos, la gente súper atenta y el servicio muy muy bueno
Stayed 1 night in Aug 2024

8/10 Good

Jose Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far so goos
I did not get hot water for the shower, but at least the water was no cold. The water smell strange. Everything else was good.
Stayed 2 nights in Jul 2024

10/10 Excellent

Francisco J Gazca

Stayed 2 nights in Jul 2024

10/10 Excellent

Alex

Stayed 1 night in Jul 2024

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, amenities
Great location, clean,great service we live the pool
Stayed 1 night in Jun 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Pascal

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We had a good stay at the Aquastar hotel. However, the water coming out of the tap of the Jacuzzi (the main reason for chosing the hotel) obviously comes out of the sea more or less uncleaned and therefore was brownish and smelled like seaweed making it uncomfortable to use. Also the beach was full of seaweed and smelled accordingly. While the natural phenomenon is of course not the hotel's fault, not cleaning the site (as opposed to other parts of the beautiful beach) is. The hotel and room themselves have been clean and the staff superfriendly. Nicer beach areas are easily walkable.

8/10 Good

María elizabeth

Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location - loved the jacuzzi.
Stayed 4 nights in Mar 2024

4/10 Poor

Zaira

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Todo está en remodelación. Elegí la propiedad y pague un poco más por que tiene alberca y la alberca estaba en mantenimiento. Pague un poco más por una mejor habitación y la habitación estaba en mantenimiento. Tienen una “alberca” en el roof, pero no es una alberca, es un mini jacuzzi. Se ve que quieren mejorar, pero la realidad es que no deberían anunciar cosas que no tienen o están en mantenimiento. El área de la playa está bien, solo si les falta limpiar un poco a la orilla de la playa, pues incluso encontramos un traje de baño y una loza. El personal es muy amable y los desayunos están muy bien servidos.

8/10 Good

Juan David Acosta

Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel. No volvería a Majagual pues los precios de comoda y diversión están infladísimos debido a los cruceros que llegan todos los días
Stayed 3 nights in Oct 2023

8/10 Good

Diana Laura

Stayed 3 nights in Dec 2023

10/10 Excellent

Glenda, Springdale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the hotel so much that we extended our stay!
Stayed 1 night in Nov 2023

4/10 Poor

Jorge

Stayed 4 nights in Oct 2023

4/10 Poor

John, Braselton

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is in a good location. Aquastar is lacking securable bathroom sliding door locks, no mini refrigerator in a room that has a private mini pool, only 2 bathroom towels, hard mattress, no bed blanket, no bathroom a/c or fan, no shampoo, soap or hair dryer, very basic main door lock without deadbolt, private and main pool tiles coming off floors/walls, no shower curtain. I realize this hotel isnt the Ritz but it lacks in every way other than its nightly price.
Stayed 2 nights in Oct 2023

4/10 Poor

Carlos Eduardo

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
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La atención del personal de la recepción es el mínimo obligatorio. El último día se descompuso el A/C y no se arregló ni nos ofrecieron una solución, por lo que no pudimos dormir por la humedad y el calor. Lamentablemente no hay oferta de muchos hoteles. Pero esto se compensa con la calidez y amabilidad de la gente de Mahahual.
Stayed 2 nights in Oct 2023

2/10 Terrible

Arturo Javier

Stayed 3 nights in Sep 2023

10/10 Excellent

Esau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2023

2/10 Terrible

Gene

Stayed 1 night in Jul 2023

6/10 Okay

Radiance

Stayed 3 nights in Jul 2023