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Hotel Lagoon

3.0 star property
Hotel in Santa Elena with 24-hour front desk and outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Lagoon

Property grounds
Family Quadruple Room, Lagoon View
Property grounds
Reception
Restaurant

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Laundry
    Laundry
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
The price is AU$55
includes taxes & fees
25 Nov - 26 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Quadruple Room, Garden View

Individually decorated, individually furnished, free WiFi, bed sheets

Family Quadruple Room, Garden View

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Quadruple Room, Lagoon View

Family Quadruple Room, Lagoon View

Family Quadruple Room, Lagoon View

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Habitación Sencilla, 1 cama matrimonial, vista al jardín

Habitación Sencilla, 1 cama matrimonial, vista al jardín

Habitación Sencilla, 1 cama matrimonial, vista al jardín

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Terrace/patio

Hotel Suites Arges - Centro Chetumal

Pool
Pet-friendly
Parking included
Free WiFi
8.0 out of 10, Very good, (394)
The price is AU$68
includes taxes & fees
25 Nov - 26 Nov
Hotel Suites Arges - Centro Chetumal
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About the area

Map
Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965

What's nearby

  • Chetumal Ferry Terminal - 14 min drive - 11.7 km
  • Laguna Milagros - 16 min drive - 12.1 km
  • Cenote Azul - 26 min drive - 29.1 km
  • Cenote Cocalitos - 27 min drive - 29.3 km
  • Laguna Bacalar Ecological Park - 33 min drive - 34.7 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive

Restaurants

  • ‪Enchiladas Huastecas - ‬8 min drive
  • ‪Go To Fly - ‬11 min drive
  • ‪Antojitos Tortas y Tacos Lulu - ‬9 min drive
  • ‪La Eufemia - ‬11 min drive
  • ‪Maya Luum - ‬9 min drive

About this property

Hotel Lagoon

Property highlights
At Hotel Lagoon, you can look forward to a free daily manager's reception, a terrace and a garden. Be sure to enjoy a meal at Maiz, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services.
You'll also find perks such as:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Coffee/tea in reception, luggage storage and tour/ticket information
  • Free newspapers, a 24-hour front desk and outdoor furniture
Room features
All rooms are individually furnished, and offer comforts such as air conditioning, as well as perks such as free WiFi and free bottled water.
Other conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • 32-inch TVs with satellite channels
  • Private gardens, electric kettles and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 5 metres
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Maiz

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 200, per pet, per night, plus a deposit of MXN 200 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 30 kg per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 13.03 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: MXN 200 per night
  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Hotel Lagoon Hotel
Hotel Lagoon Santa Elena
Hotel Lagoon Hotel Santa Elena

Frequently asked questions

Does Hotel Lagoon have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 10:00 PM.

How much does it cost to stay at Hotel Lagoon?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Lagoon on 25 Nov 2024 start from AU$54.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Lagoon pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 30 kg per pet. There's a deposit of MXN 200 per night and a fee of MXN 200 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Lagoon?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Lagoon?

Check-in start time: 2:00 PM; check-in end time: 4:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Lagoon?

Checkout is at noon.

Where is Hotel Lagoon located?

Situated in Santa Elena, this hotel is within 9 miles (15 km) of Palacio Municipal De Othon P. Blanco, Chetumal Ferry Terminal and Explanada de la Bandera. Palacio de Gobierno and Santuario del Manati are also within 9 miles (15 km).

Hotel Lagoon Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 28 reviews" "
Rating 8 - Good. 8 out of 28 reviews" "
Rating 6 - Okay. 2 out of 28 reviews" "
Rating 4 - Poor. 3 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ted

Business traveller
Kind staff
Stayed 1 night in May 2024

4/10 Poor

Gerardo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was far from what we could see in the pictures, the bathroom was poorly clean and they had no extra towels. The A/C unit needed maintenance. They didn´t clean the room as a regular hotel will do.
Stayed 4 nights in Mar 2024

2/10 Terrible

Zhen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place..
Absolutely a wonderful place. Friendly atmosphere great rooms The pool was fantastic the yard is beautiful. Loved having access to coffee all day ;) staff is amazing. The parrot entertaining and the dog made you comfortable...
Stayed 5 nights in Mar 2023

10/10 Excellent

Felipa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and great customer services, rooms and overall place welcome ambiance. Peaceful and clean
Stayed 1 night in Jan 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its relatively small hotel but quite quaint. The staff was very friendly and provided to our needs. Breakfast was amazing, the quesedilla was superb 👌! The lagoon view was picturesque and the pool was relaxing. My family and I enjoy every moment of it.
Stayed 1 night in Jul 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted a large room with 2 beds and They gave a room toward the lagoon. Number 10 is the last room in the row and had a nice porch that faced the lagoon. We enjoyed sitting on the porch and looking the the lagoon.
Stayed 1 night in Oct 2021

8/10 Good

Jhoana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca en la noche no estaba limpia y ya no nos pudimos meter. Pero todo muy bonito y atentos.
Stayed 1 night in Aug 2024

10/10 Excellent

daniel sanchez

Super sencilla la llegada.
Stayed 1 night in Aug 2024

4/10 Poor

HUMBERTO

Stayed 2 nights in Jul 2024

4/10 Poor

Ana

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Brynleif

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Karla Cobá

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bonito y tranquilo para pasar un rato relajante!😀
Stayed 2 nights in Mar 2024

8/10 Good

Jenny

Stayed 1 night in Nov 2023

8/10 Good

Jesus

Liked: Cleanliness
Lo único bueno es que es pet frendly
Stayed 2 nights in Nov 2023

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Para pasar una estancia lejos del ruido de la ciudad. Relación calida precio. 100.
Stayed 1 night in Aug 2023

8/10 Good

GONZALO

Stayed 1 night in Jul 2023

10/10 Excellent

Ana Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito lugar lo recomiendo ampliamente
Stayed 1 night in May 2023

10/10 Excellent

francisca maribel arce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable y buena atención la persona responsable muy atenta
Stayed 1 night in Apr 2023

10/10 Excellent

Ramon Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Un bonito hotel junto a la laguna, excelente servicio y pudimos estar con nuestra mascota.
Stayed 1 night in Feb 2023

8/10 Good

Itzel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Principalmente el recibimiento y atención del lugar, el lugar es lo mismo de las fotos
Stayed 1 night in Jan 2023

8/10 Good

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si uno no va a Belice, no hay porque ir a este hotel

10/10 Excellent

Gelmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sencillo y bonito
Muy amable el personal sencillo hotel pero bonito
Stayed 1 night in Oct 2021