10/10 Excellent
Jamie
Business traveller
22 Nov 2024
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was fantastic. Great location, and the views of the skyline from the room were incredible, everything was very walkable. I marked down the staff as 3* due to the blonde girl behind the bar on the 15th floor. I ordered 2 beers to take to my room and tipped hansomely for 2 beers. The day after i did the same again and she told me i never paid for the 2 the day before as i never left a receipt to charge it to the room. I obviously challenged this. She said the only way around it is for her to give me 2 beers but charge for 4 (2 from the day before) i said when i check out i will check the bill then return for a refund once i prove i have been double charged. Anyway i checked out and i did pay for the 2 beers the day before and when i confronted her she denied all knowledge. I know it is only 2 beers but they weren’t cheap for a start and it really annoyed me as i felt like i was being accused of being dishonest. Not once but twice. I wasn’t going to stand there and argue over 2 beers but it was disappointing after the rest of my stay was so good.
Jamie
Stayed 1 night in Nov 2024