6/10 Okay
Terry
Travelled with partner
4 Nov 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We came to Chippenham for a long weekend as we love Wiltshire. I have to begin by saying the staff we lovely and helpful.
The down side was the first room we had smelt of dog. We were moved to another room but were told that dogs are welcome in all rooms downstairs. We didn’t know that before booking
We also found that there was no hot water in our room in the evening, we were advised at the reception to run the hot water for 10 to 15 minutes to make sure hot water came through. That worked but a little later we had to run it again for another 10 or 15 minutes.
The outside of the building is not well lit and my wife went out to car and on her way back in tripped up on the first step, which as i said was not well lit. When i got outside the where my wife was sitting she had a nurse, who was using the swimming pool and was just leaving the hotel when she found my wife. My wife was in a state of shock and had a swelling on her nose where she hit the other step with her nose. We had to go to the minor injuries unit and was advised to go to our local hospital to check to see if her nose is broken or not.
I would love to thank the nurse for her care and attention to my wife. The duty manager was also considerate in many ways.
Would we visit there again? No i don’t think so!
Terry
Stayed 3 nights in Nov 2024