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Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan

3.0 star property
Boardwalk/promenade ryokan with 24-hour front desk and restaurant

Photo gallery for Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan

Sundeck
Hot springs
Breakfast and lunch served, Japanese cuisine
Reception
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi
The current price is AU$495
30 July - 31 July

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Japanese Style Room, Lake side, Non Smoking

1 bedroom, minibar, in-room safe, bed sheets

Japanese Style Room, Lake side, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Separate bedroom
Bidet
Minibar
In-room safe
  • 18 sq m
  • Lake view
  • Sleeps 4
  • 2 Single Beds OR 2 Single Futons

Japanese Style Room, Lake side, Irori Kaiseki, Non Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Separate bedroom
Bidet
Minibar
In-room safe
  • Sleeps 4
  • 2 Single Beds OR 2 Single Futons
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About the area

Map
Shikotsuko Poropinai 7, Chitose, Hokkaido, 066-0287

What's nearby

  • Shikotsuko Onsen - 3 min walk - 0.2 km
  • Lake Shikotsu - 7 min walk - 0.6 km
  • Shikotsu-Toya National Park - 13 min drive - 9.2 km
  • Shikotsu Visitor Center - 21 min drive - 13.5 km
  • Takino Suzuran Hillside Park - 57 min drive - 35.2 km

Getting around

  • Tomakomai Station - 41 min drive
  • New Chitose Airport (CTS) - 46 min drive

Restaurants

  • ‪支笏湖観光センター - ‬4 min drive
  • ‪Lake Side Kitchen トントン - ‬18 min drive
  • ‪レイクサイドVILLA翠明閣 - ‬17 min drive
  • ‪ペンネンノルデ - ‬18 min drive
  • ‪Healthy Buffet AMAM - ‬17 min drive

About this property

Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan

Ryokan near Lake Shikotsu
You can look forward to an indoor mineral hot spring (onsen), a terrace and shopping on-site at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan. The on-site Japanese cuisine restaurant, Komakusa, offers breakfast and lunch. In addition to a garden and an arcade/games room, guests can connect to free WiFi in public areas.
Other perks at this ryokan include:
  • Buffet breakfast (surcharge), hot springs on-site and karaoke
  • A water dispenser, a lift and a front desk safe
  • A banquet hall, a 24-hour front desk and meeting rooms
Room features
All 55 rooms boast comforts such as air conditioning, as well as thoughtful touches such as safes and minibars.
Extra amenities include:
  • Showers, bidets and free toiletries
  • Fridges, heating and daily housekeeping

Languages

English, Japanese

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  • Parking included
9.4 out of 10, Exceptional, 526 reviews
The price is AU$673
17 July - 18 July
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 1,650 per person
  • A restaurant
  • Kaiseki meal
  • Snack bar/deli

Restaurants on site

  • Komakusa

Things to do

  • Arcade/game room
  • Hot springs
  • Karaoke
  • Shopping

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • On the boardwalk/promenade
  • Terrace

Spa

  • Hot springs
  • Public bath open from 5:00 AM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property offers pickup service from Shikotsukohan Bus Terminal only.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 1650 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Marukoma Onsen Ryokan Chitose
Marukoma Onsen Chitose
Marukoma Onsen
Marukoma Onsen Ryokan Ryokan
Marukoma Onsen Ryokan Chitose
Marukoma Onsen Ryokan Ryokan Chitose

Frequently asked questions

Is Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

As of 30 June 2025, prices found for a 1-night stay for 2 adults at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan on 30 July 2025 start from AU$491.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

This property doesn't offer parking.

What time is check-in at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

Check-in start time: 3 PM; check-in end time: 7:30 PM.

What time is check-out at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

Checkout is at 10 AM.

Where is Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan located?

Situated on the boardwalk, this ryokan is within 32 mi (52 km) of Sapporo Dome, Odori Park and Sapporo Clock Tower. Former Hokkaido Government Office Building and Sapporo JR Tower are also within 32 mi (52 km).

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Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 128 out of 260 reviews
Rating 8 - Good. 104 out of 260 reviews
Rating 6 - Okay. 21 out of 260 reviews
Rating 4 - Poor. 6 out of 260 reviews
Rating 2 - Terrible. 1 out of 260 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10

Good onsen
Stayed 1 night in Sep 2023

10/10

Stay more times 👍👍👍👍
Stayed 1 night in Jan 2024

10/10

Secluded onsen on Lake Shikotsu with very helpful staff. Delicious breakfast buffet and also had the set dinner feast with traditional and seasonal food. Enjoyed room with gorgeous view of lake- watched the sunrise over snowy slopes while in outdoor bath. Spectacular!
Stayed 1 night in Feb 2025

10/10

Nice, clean and spacious bedroom with beautiful lake view. Very impressed with the dinner with lots of varieties and it tasted delicious.

10/10

景色がよく、癒されました。秘湯も初めての体験で良かったです
Stayed 1 night in Jun 2025

8/10

夜の氷とう祭りに行きかたったけど、タクシーも来てくれない場所の旅館でした。送迎の回数をもう少し増やせてもらえたらいいなと思いました。
Stayed 1 night in Feb 2025

10/10

Stayed 1 night in Jan 2025

10/10

早餐来不及，特制饭团🍙带走温馨
Stayed 1 night in Jan 2025

10/10

温泉の泉質はかけ流しでとても良いです。 貸切風呂にも入ってみましたが、露天風呂の湯が熱くてゆっくり入れませんでした。 湖側の和洋室だったので窓から支笏湖や山々が望め素晴らしい景観。客室は広く清掃が行き届いており快適です。ロビーは改装中で12月中には完成の予定との事。食事は豪華ではありませんが、手作り感があり全て美味しくいただきました。従業員の対応がどなたも親切でホスピタリティが高く気持ちの良いものでした。
Stayed 1 night in Dec 2024

8/10

Stayed 1 night in Sep 2024

8/10

非常傳統道地的日式溫泉旅館, 無敵的湖景裸湯是最大賣點, 可惜沒有冷氣空調, 在夏天來時需多加注意
Stayed 1 night in Aug 2024

8/10

Stayed 1 night in Jul 2024

6/10

日帰り温泉の利用経験から宿泊してみました。 温泉の日帰り利用はそれなりに混雑しますが、宿泊者利用時間帯は混雑する事も無くゆったりと温泉を満喫する事ができました。 宿泊料金が高い割には従業員のサービスはあまり良くありませんでした。夕食会場でのサービスは良かったですが、夜間の警備の方の対応には疑問を感じました。
Stayed 2 nights in Jul 2024

10/10

Stayed 1 night in Feb 2024

10/10

いいおゆです。二、三日ゆっくりしたい。
Stayed 1 night in Feb 2024

10/10

超棒的百年溫泉旅館，服務親切，秘泉超棒
Stayed 1 night in Jan 2024

10/10

Stayed 1 night in Jan 2024

8/10

Stayed 1 night in Dec 2023

10/10

Stayed 2 nights in Dec 2023

8/10

Stayed 1 night in Dec 2023

10/10

Stayed 1 night in Oct 2023

8/10

Stayed 1 night in Nov 2023

8/10

Stayed 1 night in Oct 2023

6/10

Stayed 1 night in Oct 2023

8/10

Stayed 2 nights in Oct 2023