Skip to Main Content.
List your propertySupportTrips
Member discount illustration

Members save 10% or more on over 100,000 hotels worldwide when you’re signed in

Sign in
Learn about Expedia Rewards
Feedback

Hotel Spa Shalam

3.0 star property
Hotel in Coatepec with free breakfast and spa services

Choose dates to view prices

Photo gallery for Hotel Spa Shalam

1 bedroom, iron/ironing board, free WiFi, bed sheets
Lobby sitting area
Indoor pool
Children's area
1 bedroom, iron/ironing board, free WiFi, bed sheets

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Breakfast included
  • Pool
  • Room service
  • 24/7 front desk
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Superior Room

Highlights

Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Satellite channels
Wardrobe
Iron/ironing board
Daily housekeeping
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Family Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Satellite channels
Wardrobe
Iron/ironing board
Daily housekeeping
  • 13 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Standard Double Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Satellite channels
Wardrobe
Iron/ironing board
Daily housekeeping
  • 13 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Bed

View all photos for Superior Double Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Superior Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Satellite channels
Wardrobe
Iron/ironing board
Daily housekeeping
  • 13 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite

1 bedroom, iron/ironing board, free WiFi, bed sheets

Junior Suite

Highlights

Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Satellite channels
Wardrobe
Iron/ironing board
Daily housekeeping
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Pedro Anaya No. 31, Col. 2 de Abril, Coatepec, VER, 91500

What's nearby

  • Coatepec Market - 17 min walk - 1.5 km
  • Church of San Jeronimo - 19 min walk - 1.6 km
  • Parque Miguel Hidalgo - 3 min drive - 1.5 km
  • Texin Events Coatepec - 4 min drive - 2.6 km
  • Xalapa Cathedral - 16 min drive - 14.6 km

Getting around

  • Xalapa Station - 43 min drive
  • Xalapa, Veracruz (JAL-El Lencero) - 55 min drive

Restaurants

  • ‪Arcos de Belem Restaurant - ‬18 min walk
  • ‪Mr. Taco - ‬18 min walk
  • ‪La Cabaña del Tio Yeyo - ‬16 min walk
  • ‪Taco Sabroso - ‬14 min walk
  • ‪Los 2 Polos Heladeria - ‬16 min walk

About this property

Hotel Spa Shalam

Hotel in the business district
Hotel Spa Shalam provides amenities, such as free continental breakfast and a terrace. Treat yourself to a hot stone massage or other spa services. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self-parking
  • Smoke-free property, a 24-hour front desk and a front desk safe
Room features
All guestrooms at Hotel Spa Shalam include comforts such as free WiFi and room service.
Other conveniences in all rooms include:
  • Bathrooms with hairdryers and shampoo
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, daily housekeeping and phones

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:30 AM to 11:00 AM

Things to do

  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Terrace

Spa

  • Hot stone massages

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Room service

More

  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have any lifts
There is limited hot water on site
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Hotel Spa Shalam Coatepec
Spa Shalam Coatepec
Spa Shalam
Hotel Spa Shalam Hotel
Hotel Spa Shalam Coatepec
Capital O Hotel Spa Shalam
Hotel Spa Shalam Hotel Coatepec

Frequently asked questions

Does Hotel Spa Shalam have a pool?

Yes, this property has an indoor pool.

Is Hotel Spa Shalam pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Spa Shalam?

Self-parking is free at this property.

What time is check-in at Hotel Spa Shalam?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Spa Shalam?

Checkout is at 1:00 PM. Late check-out is available for a fee (subject to availability).

Where is Hotel Spa Shalam located?

Located in the heart of Coatepec, this hotel is within 1 mile (2 km) of Hidalgo Park, Coatepec Market and Church of San Jeronimo. Church of Guadaloupe and Parque Miguel Hidalgo are also within 2 miles (3 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Spa Shalam Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 31 out of 72 reviews
Rating 8 - Good. 29 out of 72 reviews
Rating 6 - Okay. 6 out of 72 reviews
Rating 4 - Poor. 2 out of 72 reviews
Rating 2 - Terrible. 4 out of 72 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Liked: Cleanliness, staff & service, room comfort

Practicality and value

Overall great stay for the purpose. The hotel is a bit away form downtown but a very safe and quiet area. The staff is super friendly so that goes a long way.
View from 3rd floor
Room
Patio near room
Included breakfast
Stayed 1 night in Nov 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great . the service, excellent
Stayed 1 night in Dec 2023

6/10 Okay

maria del Rosario

Liked: Staff & service
The hotel needs some TLC. A little over priced for the hotel conditions. The pool and jacuzzi, not inviting at all.
Stayed 2 nights in Jun 2024

6/10 Okay

Alberto

Disliked: Amenities
Not what we expected
Stayed 1 night in Jun 2023

10/10 Excellent

Lihith Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable y honestos ,mi nieta dejó su celular y me contactaron para entregarlo ,el desayuno muy bien servido
Stayed 1 night in May 2025

8/10 Good

Armando Leopoldo Soto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación muy amplia y limpia
Stayed 2 nights in Apr 2025

4/10 Poor

Marcos Daniel

Liked: Staff & service, room comfort
Disliked: Cleanliness

Cucaracha

Stayed 1 night in Apr 2025

8/10 Good

Néstor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

hg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
Está en una colonia que se siente inseguridad por la noche ya que está muy solitario y obscuro
Stayed 1 night in Mar 2025

8/10 Good

NAYALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atención muy buena

El chico que nos recibió en el turno de la noche muy atento
Stayed 1 night in Jan 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En lo personal las instalaciones estan bien, comodas y acogibles. Tiene un pequño lugar para niños, lo que es perfecto para mí, sobre todo el servicio...son muy amables y atentos
Stayed 1 night in Jan 2025

10/10 Excellent

Aida

Stayed 1 night in Jan 2025

8/10 Good

Juan Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está alejada del centro
Stayed 1 night in Dec 2024

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

8/10 Good

Jose Raul

Stayed 1 night in Nov 2024

10/10 Excellent

ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Falta servicio de alimentos

Una estancia muy agradable, el detalle es que no tienen servicio de alimentos!!! Sería ideal que lo contemplaran, es un concepto muy padre, como para que tengan este detalle
Stayed 1 night in Sep 2024

10/10 Excellent

Ulises

Stayed 1 night in Aug 2024

2/10 Terrible

Crisanta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene hormigas y chinches
Stayed 1 night in Aug 2024

2/10 Terrible

Israel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No sirve el jacuzzi La alberca nunca se calentó el agua Quedaron de avisarme horarios para masaje y nunca lo hicieron Tardaron media hora en abrir la puerta de entrada
Stayed 2 nights in Jul 2024

2/10 Terrible

Rodrigo

Stayed 1 night in Jun 2024

8/10 Good

maria de la luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena opción para quedarse si vas en auto. Habitaciones súper amplias, agua caliente muy bien. Lo único malo es que está un poco alejado del centro y los alrededor no son muy bonitos.
Stayed 1 night in May 2024

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un excelente lugar, agradable, el personal muy amable lo recomiendo mucho.
Stayed 3 nights in Mar 2024

8/10 Good

ceci

Stayed 1 night in Mar 2024

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien en general, excelente servicio, lo único difícil es que estaban trabajando en el hotel y hubo mucho ruido de martillazos
Stayed 2 nights in Feb 2024