4/10 Poor
Jennifer B.
19 Dec 2023
Liked: Cleanliness
Do NOT book via VRBO!!!!!!
I booked this lodge via VRBO as a mini break for my birthday with my 8 year old son. The VRBO website clearly stated that the lodge had a private hot tub, as did my booking confirmation. However, upon arrival I discovered that there was NO hot tub. The actual lodge was lovely but VRBO mis-advertised the property. The lodge was on a holiday park and the reception staff advised that this happens at least once a week with either VRBO bookings or another booking site I’m not allowed to name in the review. The holiday park are not the hosts so they cannot assist with compensation. I contacted VRBO whilst there, using up precious birthday celebration time, but they have so far not assisted me. They told me I could a) rebook a different place for the duration of my stay and they would pay the difference (pretty impossible when I'm only away for 2 nights and have an 8 year old with me!), or b) I could rebook the whole trip (but this had to be done prior to the trip so again this was impossible), or c) cancel and use the Host's refund policy (again impossible as I'd just driven for 2 hours with my 8 year old so why on earth would I go home??! Furthermore the Host's refund policy if you cancel on the day is zero refund!!). They have now stopped communicating with me so I will have to contact my bank to assist with a refund hopefully as I paid for a service I did not get. So although the lodge was lovely, VRBO mis-advertised so we did not get what we paid for!!!
Jennifer B.
Stayed 2 nights in Dec 2023