8/10 Good
Kate
Travelled with group
9 Nov 2024
Liked: Staff & service, amenities, property conditions & facilities
The property is mall and cozy but intimate. There is a pool in the courtyard, a few chairs. Staff is kind, food is tasty and nicely plated. Room are very spacious with a living room sort of but maintaining the property needs some work. Such as walls and floors, sofa and chairs in room needs refurbishing or replacing as such are ripped and stained and it takes away from the overall ambiance. Housekeeping also needs some work especially the morning housekeeping staff who did a really poor job cleaning our room. Stained sheets and covers were not replaced, empty tissue box left, mirror not cleaned and most importantly glasses and dishes not cleaned after our use. That left a really bad impression as after mentioning it to the evening manager he took prompt care of it. The evening housekeeper did a great job cleaning throughout and throughly. Thank you.
One thing I didn’t like though, some guests were smoking either in their room or in the tiny private courtyard i believe all rooms come with, but the smoke kept coming into our rooms. Not sure if
The hotel is a smoking hotel, but if i knew that i probably would not have stayed here because i am allergic to cigarette smoke.
Also, the floor in the great big shower-that the rooms cone with is super slippery and there are no plastic shower mats as we inquired about those, so they told us to just put a towel on the floor but that kind of felt strange even though we ended doing because you can really slip and fall otherwise.
Kate
Stayed 2 nights in Nov 2024