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Doubletree by Hilton Columbia, SC

4.0 star property
Suburban hotel connected to the convention centre in Columbia with free parking
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Doubletree by Hilton Columbia, SC

Outdoor pool
Premium bedding, down duvets, pillow-top beds, in-room safe
Lobby
Exterior
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.0 out of 10

Very good

Popular amenities

  • Restaurant
  • Bar
    Bar
  • Pool
    Pool
  • Free airport shuttle
    Free airport shuttle
  • Parking included
    Parking included
  • Room service
    Room service
The price is AU$171
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Hearing, Top Floor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Balcony (Hearing, Top Floor)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Top Floor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Hearing, Top Floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Hearing, Top Floor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Balcony (Hearing, Top Floor)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub (Hearing, Top Floor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Jetted Tub (Hearing, Top Floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 62 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby
Hilton Garden Inn Columbia/Harbison
Pool
Pet-friendly
Parking included
Free WiFi
8.8 out of 10, Excellent, (1282)
The price is AU$145
includes taxes & fees
22 Dec - 23 Dec
Hilton Garden Inn Columbia/Harbison
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About the area

Map
2100 Bush River Road, Columbia, SC, 29223-7612

What's nearby

  • Riverbanks Zoo and Garden - 6 min drive - 6.8 km
  • Columbiana Centre - 8 min drive - 9.7 km
  • Columbia Metropolitan Convention Center - 9 min drive - 10.7 km
  • University of South Carolina - 9 min drive - 11.0 km
  • Colonial Life Arena - 9 min drive - 11.0 km

Getting around

  • Columbia Station - 9 min drive
  • Columbia, SC (CAE-Columbia Metropolitan) - 12 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Rush's - ‬4 min drive
  • ‪Cookout - ‬3 min drive
  • ‪Persis Biryani Indian Grill - ‬9 min walk
  • ‪Wings & Ale - ‬3 min walk

About this property

Doubletree by Hilton Columbia, SC

Upscale hotel near University of South Carolina
Consider a stay at Doubletree by Hilton Columbia, SC and take advantage of a free return airport shuttle, a corner/local shop and a terrace. Adventurous travellers may like the cycling at this hotel. The on-site restaurant, Columbos, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • Full breakfast (surcharge), bike hire and express check-out
  • A TV in reception, a gift shop and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 237 rooms feature comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the cleanliness rooms at the property.
More conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and baths or showers
  • 50-inch LCD TVs with premium channels
  • Fridges, free infant beds and coffee/tea makers

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 5:00 AM to 11:00 PM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 14.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Columbos

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (24,000 square foot of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Fixed shower seat
  • Grab bar in shower (91 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (97 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Portable shower seat
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1979
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 2.14 per cent destination fee will be charged.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately USD 14.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Doubletree Columbia SC
Doubletree Hilton Columbia SC
Doubletree Hilton Hotel Columbia SC
Hilton Doubletree Columbia SC
Doubletree Hilton Columbia SC Hotel
Doubletree by Hilton Columbia SC
Doubletree by Hilton Columbia, SC Hotel
Doubletree by Hilton Columbia, SC Columbia
Doubletree by Hilton Columbia, SC Hotel Columbia

Frequently asked questions

Does Doubletree by Hilton Columbia, SC have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at Doubletree by Hilton Columbia, SC?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Doubletree by Hilton Columbia, SC on 8 Dec 2024 start from AU$167.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Doubletree by Hilton Columbia, SC pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Doubletree by Hilton Columbia, SC?

Self-parking is free at this property.

What time is check-in at Doubletree by Hilton Columbia, SC?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Doubletree by Hilton Columbia, SC?

Checkout is at noon.

Does Doubletree by Hilton Columbia, SC provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 5:00 AM to 11:00 PM at scheduled times.

Where is Doubletree by Hilton Columbia, SC located?

Situated near the airport, this hotel is 3 mi (4.8 km) from Saluda Shoals Park and within 6 miles (10 km) of Lexington Medical Center and Riverbanks Zoo and Garden. Earlewood Park and Imara Woman are also within 6 miles (10 km).

Doubletree by Hilton Columbia, SC Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 416 out of 947 reviews" "
Rating 8 - Good. 266 out of 947 reviews" "
Rating 6 - Okay. 135 out of 947 reviews" "
Rating 4 - Poor. 84 out of 947 reviews" "
Rating 2 - Terrible. 46 out of 947 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kallery

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We made a reservation from 10/31- 11/2.. we never had anyone come in amd clean our room once..the room had holes in the ceiling..water stains on the ceiling..carpets were stained amd filthy..furniture was probably the original from opening day 30 years ago..pillows were s.all n had stains on the pillow cases..overall terrible experience..We will never stay there again amd will post all this information on social media..for what we paid we were disgusted in almost every part of our stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a amazing time thank you
Stayed 2 nights in Oct 2024

6/10 Okay

J

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was the host hotel for a homecoming event, and the staff seemed overwhelmed. We requested fresh towels and never received them. They did not have enough staff to help during breakfast. On check out day, the housekeeping staff started knocking on our door at 8am, even though we repeatedly told them that check out was at noon. I love Hilton properties, however I will not come back to this location.
Stayed 2 nights in Oct 2024

6/10 Okay

Rebecca, Marshall

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The rooms are nice, they just need updated. The breakfast was not worth the price.
Stayed 1 night in Oct 2024

2/10 Terrible

Cheryl, Chesapeake

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was awful! The surrounding area was scary! I had two rooms and gave them away to two women in the lobby because it was too late for me to get a refund. They were happy to have 2 nights free on me.
Stayed 2 nights in Oct 2024

8/10 Good

Placido, Homestead

Travelled with family
Liked: Cleanliness, staff & service
Near expressway
Stayed 1 night in Oct 2024

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service
Upon arrival, the woman at the front desk and manager were rude and unprofessional. Arrived 1/2 hour early hoping for a room, none were available. No rooms were available at the 3 pm check in time either. Upon finally getting our room, the bathroom and shower areas looked like they had not been cleaned properly for quite some time as there was mold in and outside the shower, the balcony area was disgusting and there was no mattress pad on the bed. The entire facility was unkept; lobby chairs are stained; elevator indicator lights don't work and are filthy, the property needs an over hall. First and last time staying in this Hilton. Hilton should be embarrassed to have their name on this hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stamariyon

Stayed 1 night in Sep 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on off highway and getting into Columbia
Stayed 1 night in Sep 2024

8/10 Good

Barbie

Stayed 1 night in Sep 2024

4/10 Poor

Mike

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everything was fine until we went to shower this morning and there was no hot water in our room.
Stayed 1 night in Sep 2024

10/10 Excellent

Kris

Very rough areas around the hotel property didn’t feel safe to walk outside the hotel proper
Stayed 1 night in Sep 2024

4/10 Poor

Candace, Plantation

Disliked: Cleanliness, property conditions & facilities
Not a good place
Stayed 1 night in Sep 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here. Would go back!
Stayed 2 nights in Aug 2024

8/10 Good

Beverly, West Palm Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean. Had issue with tv but they replaced it immediately
Stayed 3 nights in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality of the entire staff was amazing! They let me check in early, and made accommodations to my stay with ease and with the most pleasant of attitudes. My son was graduating from basic training, and that’s there reason for my stay…and they were very courteous to him and congratulated him with kindness.
Stayed 1 night in Sep 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were dirty dishes in the hallway. I’m from the condition of the dishes. They had been there a while. There was mowed in the bathroom. And the furniture was very worn.
Stayed 1 night in Sep 2024

10/10 Excellent

John

Liked: Amenities
Wonderful personnel, property, amenities and service.
Stayed 1 night in Aug 2024

6/10 Okay

Lorraine

Liked: Cleanliness, amenities, property conditions & facilities
A wonderful building, it was clean and decorated awesomely. But the bed was very uncomfortable .
Stayed 1 night in Aug 2024

10/10 Excellent

Kallery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and great atmosphere.
Stayed 1 night in Aug 2024

2/10 Terrible

James

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No Air Conditioning!!!
We booked a room at the DoubleTree in Columbia, SC for one night. When we opened the door to our room we thought the heat was on. The thermostat showed 81 degrees. I turned it down and waited an hour nothing changed. I went to the lobby and explained the problem and they sent the maintenance man to check the air conditioner. He worked on the unit and thought he had it fixed. We waited almost an hour and still no change. I went back to the lobby and told them that there was no change, just hot air coming from the unit. They told me to set the thermostat down to 60, which I did but it didn’t change a thing. The room was so hot that we couldn’t sleep!! It was the worst experience of our vacation!!!
Stayed 1 night in Aug 2024

6/10 Okay

Karen

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
80% Clean…
The hotel was nice and the staff were friendly and competent. But have you ever been to a hotel where it felt like they were only barely maintaining it and were kinda on the losing side of the battle? That’s here. It’s a high-traffic property, I know, and it was clean (80% clean), but it showed many signs of neglect in some important places. 1) Waiting for the elevator, I lean over and see an ancient coffee cup and loose trash on the non-walkable area where one would expect to see some vibrant shrubs or plants. 2) There is significant water damage on a 15-foot section of a hallway wall going from the lobby to a side exit. 3) Food left outside of a room remained there from 6:30pm until 11am the next day. 4) The hallway trash cans, likewise, were neglected and overflowing with trash. It reads to me as understaffed more than negligent / incompetent, but I could be wrong. But regardless, if I could casually noticed these matters, there are definitely more, and probably worse things I didn’t see but others have. They need to invest in the property now before they get worse. You will enjoy your stay but you won’t be able to again if they end up closing for repairs later. It’s a beautiful property but needs a stronger eye on detail and resolve to make needed repairs / staffing adjustments.
Stayed 1 night in Aug 2024

6/10 Okay

Robin, Corpus Christi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Good: The initial front desk agent was courteous and welcoming. The gym was decent enough to support a fair workout for someone on a short vacation. The crab dip (a late night snack) was good and the server brought us extra crackers when we ran out. The water pressure for the shower was excellent. Checking out was easy. The morning coffee (set out at 6:30AM) wasn't bad at all. The location was convenient for all of our travels (in all directions). The bad: When we arrived, (after 3:00pm) we had to wait for a room (they weren't "ready). The agent I was working with left her shift and was replaced by another front desk agent who ignored the fact that we (my friend and I) were waiting for a room and proceeded to deal with another customer, she deemed "1st in line". That customer then informed her we were first in line. This was a mild annoyance. The A/C ran all the time - it could not cool the room - the controls were locked and the room thermostat served NO purpose- (the less than adequate coolness of the air was likely due to low a refrigerant charge - I'm familiar with troubleshooting A/C systems). The toilet roll hanger broke - we informed the front desk, the agent claimed it would be fixed on the 1st day (it remained broken throughout our 2 day stay). There was only ONE trashcan in the bathroom and it was small There was no maid service - we had to ask the front desk for new towels each day and leave dirty ones in the room (no pickup).
Stayed 2 nights in Aug 2024

2/10 Terrible

greg

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FLOODED CEILING AND MOLDED DRYWAL.. DONT STAY.
Horrible.. It started off first no rooms available for check in in, this happened the next day we noticed as well. Around 1am our first night, I heard a very loud dripping by the a/c and window. I assumed our a/c froze, but when I got up and looked. It was coming from the floor above. The drapes were stain and the ceiling was stained. The towel I put down to try stop the dripping sound all night long was completely soaked. This has had to be going on for a long time. So that morning I went to the desk around 9am. They said they had no rooms available but would get one in the afternoon. By the time I got back to the room, the drape and rod fell out of the ceiling along with ceiling texture the area clearly had mold. We left for the day, came back around 3pm and still no room, left at 4 still no room. We didn't get our room til we arrived back that evening at 10:30m. To move a 4yr old and all your stuff at 10:30pm was a treat. When we checked out still no resolution for the room. I always got the "I'm not the manager I cant make a decision" and the Manager never called me back, I had to call the hotel back after hotels.com couldn't get a different answer. Doubletree Hilton wanted to offer 10,000 points which is 1/3 the cost in points for a room. Hotels.com offered $75 but the room was $200 a night. Awful customer service for what we had to deal with. Definitely not the standard I would assume that would come with Doubletree or Hilton brand.. TOTALLY DON'T RECOMMEND.
Stayed 2 nights in Aug 2024