Copperfield Hotels, Lexington

"Clean room and friendly staff, third time staying here and will definitely recommend "

"We booked a deluxe room and there was NOTHING deluxe about it. The commode was not attached to the wall and banged against the wall every time you sat down or stood up. There were black smudge fingerprints on the ceiling. Per the description, we were going to get a couples massage but they no longer offer that. The WiFi was non existent in our room, it worked fine in the lobby but not a chance in our room. We had planned to order dinner in the room one evening, but their version of in room dining is snacks. There was no lunch or dinner menu available for in room dining. This was basically a fancy holiday inn. I expected much better. "

"The manager was extremely friendly and gave us a free upgrade. "

"Friendly staff that got us checked in early. Our room was cleaned and organized while we were out exploring the city. The restaurant had amazing food and the ordering process was quick and easy. I would highly recommend coming here instead of the big name hotels. "

"The pool was closed by authorities because of unsafe conditions. The house emergency phone in the hallway didn't work. And the room key card system was not properly functioning. Room card keys didn't work until the system was corrected. A daylight savings time change issue."

"I had no control over the temp in the room and there were no blankets on the bed. The hairdryer needed cleaning and smelled like burnt hair when I turned it on. The nightstand plug didn't work unless the light was on. I didn't find that out until this morning when my phone battery was at 20%. The bed was comfortable other than not having blankets."

"Always a great place to stay. "

"It was a great experience. Would stay there again"

"Excellent "