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Hotel San Agustin El Dorado

4.0 star property
Discover a world of elegance at this upscale hotel where art meets design. Savor international cuisine while exploring the nearby Plaza de Armas.

Photo gallery for Hotel San Agustin El Dorado

Interior
Triple Room
Reception
Lobby
Courtyard
In the heart of Cusco Historic Center, Hotel San Agustin El Dorado combines elegant charm and modern convenience. With a restaurant serving international cuisine, an art gallery to explore, and designer stores on site, you can unwind in style. Enjoy high-speed WiFi and take advantage of laundry services or luggage storage during your stay.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room, 1 Double or 2 Single Beds

Minibar, in-room safe, individually furnished, desk

Double Room, 1 Double or 2 Single Beds

Highlights

Individually furnished
LCD TV
Private bathroom
Rainfall showerhead
Hairdryer
Electric kettle
Minibar
Cable channels
  • 19 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Individually furnished
LCD TV
Private bathroom
Rainfall showerhead
Hairdryer
Electric kettle
Minibar
Cable channels
  • 20 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

Highlights

Individually furnished
LCD TV
Private bathroom
Rainfall showerhead
Hairdryer
Electric kettle
Minibar
Cable channels
  • 20 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Single Room Standard

Minibar, in-room safe, individually furnished, desk

Single Room Standard

  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room Standard

Minibar, in-room safe, individually furnished, desk

Triple Room Standard

  • Sleeps 3
  • 3 Single Beds

View all photos for Double Suite Junior

Minibar, in-room safe, individually furnished, desk

Double Suite Junior

  • Sleeps 2
  • 1 King Bed

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About the area

Map
Avenida El Sol 395, Cusco, Cusco, 84

What's nearby

  • Coricancha - 2 min walk
  • Plaza de Armas - 4 min walk
  • Cusco Cathedral - 7 min walk
  • San Pedro Market - 9 min walk
  • Sacsayhuaman - 9 min drive

Getting around

  • Cusco Wanchaq Station - 10 min walk
  • Cusco (CUZ-Alejandro Velasco Astete Intl.) - 16 min drive

Restaurants

  • ‪Los Toldos Chicken - ‬4 min walk
  • ‪Restaurante Chifa Pekin - ‬2 min walk
  • ‪Cafe Aylllu - ‬3 min walk
  • ‪La Valeriana - Bake shop - ‬3 min walk
  • ‪Catfetín - ‬3 min walk

About this property

Hotel San Agustin El Dorado

Upscale hotel near Plaza de Armas
Located close to San Pedro Market, Hotel San Agustin El Dorado provides an art gallery on-site, designer shops on-site and dry cleaning/laundry services. The on-site international cuisine restaurant, Campanario, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a bar and a business centre.
Other perks at this hotel include:
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and multilingual staff
  • A porter/bellboy, a front desk safe and smoke-free property
  • Concierge services, 1 meeting room and a TV in reception
Room features
All 72 individually furnished rooms feature thoughtful touches such as 24-hour room service, as well as amenities such as late-night room service and free WiFi.
More amenities include:
  • Bathrooms with rainfall showers and baths or showers
  • 32-inch LCD TVs with cable channels
  • Electric kettles, daily housekeeping and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: PEN 12 for adults and PEN 12 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Campanario
  • El Campanario Bar

Things to do

  • Art gallery
  • Designer stores
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Desk
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PEN 99.0 per stay.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travellers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately PEN 12 for adults and from PEN 12 for children
  • Airport shuttle fee: PEN 100 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: PEN 99.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Property Registration Number 20510898126

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property

Property is also known as

Hotel San Agustin El Dorado
Hotel San Agustin El Dorado Cusco
San Agustin El Dorado
San Agustin El Dorado Cusco
El Dorado San Agustin Cusco
El Dorado San Agustin Hotel Cusco
San Agustin El Dorado Cusco
Hotel San Agustin El Dorado Hotel
Hotel San Agustin El Dorado Cusco
Hotel San Agustin El Dorado Hotel Cusco

Frequently asked questions

Is Hotel San Agustin El Dorado pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel San Agustin El Dorado?

This property doesn't offer parking.

What time is check-in at Hotel San Agustin El Dorado?

Check-in start time: noon; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel San Agustin El Dorado?

Checkout is at 10:00 AM.

Does Hotel San Agustin El Dorado provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PEN 100 per vehicle applies.

Where is Hotel San Agustin El Dorado located?

Located in Cusco Historic Center, this hotel is within a 5-minute walk of Palace of Justice and Plaza de Armas. Coricancha and Iglesia de Santo Domingo are just steps away. Cusco Wanchaq Station is 10 minutes by foot and San Pedro Station is 11 minutes.

Hotel San Agustin El Dorado Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 100 out of 293 reviews
Rating 8 - Good. 125 out of 293 reviews
Rating 6 - Okay. 43 out of 293 reviews
Rating 4 - Poor. 14 out of 293 reviews
Rating 2 - Terrible. 11 out of 293 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Slobodan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place id great for relaxing after a hard day.
Stayed 3 nights in Dec 2024

8/10 Good

Brijesh

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 1 night in Sep 2024

10/10 Excellent

Deolia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel. Not very quiet since we had a room facing the main road. Always honking and alarms going off.
Stayed 2 nights in Jul 2024

8/10 Good

Christina, Orange

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel staff are friendly and it’s really convenient because it’s close to everything.. easy access to walk to places around the city

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es amable y el hotel limpio.
Stayed 4 nights in Apr 2024

10/10 Excellent

Theodore

Stayed 1 night in Apr 2024

4/10 Poor

Sarah

Travelled with family, Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
I was traveling with a group, and two of us made reservations at the San Agustin El Dorado through Expedia. During our check in on 3/14, the woman at the front dest was dismissive and rude, particularly to a friend checking-in alongside of me. She was unable to locate my friend's reservation despite our providing confirmation emails/codes from Expedia. She eventually provided a room key, and we thought it was resolved. The next evening however, we returned from a day hike to find my friend's room door completely open with her belongings exposed to the hallway. These concerns were immediately dismissed by the same front desk woman, who continued to harass my friend about being unable to locate the reservation, demanding additional payment for the room. My friend had to spend the last two days of our trip trying to work things out between the woman and Expedia. Eventually a different front desk clerk was present and was able to resolve the issue and find record of my friends reservation, which should have been the end of it. However upon check out, the front desk woman was back on shift and demanded my friend to pay the full room rate before she could leave (despite email receipt confirming that she had already paid). Not knowing what else to do and needing to get to the airport, my friend paid again for the room, and the woman had the audacity to sign for the charge herself. Appalling service from that woman overall. I wish I had her name but she was not wearing a name tag.
Stayed 2 nights in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Rooms are very outdated. I've stayed her twice and on both occasions, I specifically requested a double bed room because I have chronic pain and have found that a double bed allows me to get into a more comfortable position. However, on both occasions I got a twin room.
Stayed 4 nights in Sep 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay! Excellent location and excellent staff!
Stayed 3 nights in Sep 2023

8/10 Good

Balaji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine but even though there were no guests the staff refused a late check-in.
Stayed 1 night in Jul 2023

10/10 Excellent

Raquel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was stating in rooms on the street. We were kept up to due cars driving over a grate in the street
Stayed 1 night in Apr 2023

10/10 Excellent

Juventino, Los Angeles

Liked: Staff & service, amenities, property conditions & facilities
At Political Crisis In Peru This Hotel Do The Best To Protect All Also The American Consulate Is Less Than 4 Minute Walk Safe Area
Stayed 1 night in Dec 2022

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Juan Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a great, comfortable place to stay. It was clean and beautiful with a very nice complementary breakfast that extended a wide range of hours. The room service was also delicious and convenient.
Stayed 3 nights in Sep 2022

10/10 Excellent

Stefano

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff at front desk, consistently great breakfast, dinner was excellent and wait staff were friendly and deliver great service. Overall great experience.
Stayed 4 nights in Sep 2022

8/10 Good

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the plaza de armas
Stayed 1 night in Sep 2022

8/10 Good

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the plaza de armas, that was so convenient when you’re coming back from tour and want to stay close enough to the main restaurants of the town
Stayed 1 night in Sep 2022

4/10 Poor

Ruben

Travelled with partner
Disliked: Property conditions & facilities
We stayed one night and we did not like our room. The bed was very uncomfortable and the heater didn't work. Night lamp was broken. I would not book again at this hotel.
Stayed 1 night in Sep 2022

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2022

10/10 Excellent

HICHAM, long island city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel in the center of the historical quarter. Super friendly staff and very helpful. Nice breakfast and plenty of coca leaves for tea. Close to everything and very charming old building.
Stayed 2 nights in May 2022

10/10 Excellent

Wojciech

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the beginning you can feel very comfortable with the friendly staff at the front desk . Also, the breakfast is amazing from 4 AM to 10:00AM. ( it offers from juices and yogurt until eggs, and other hot options) Rooms are very clean and you can request every day cleaning . But one of my best reason to give an excellent review is the location . This hotel is located 3 blocks away from Downtown Cusco where is the Plaza and many restaurants and artesanal stores and other places you can visit . I highly recommended this 4 stars hotel .
Stayed 4 nights in May 2022

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The hotel is quiet and the staff was very friendly. The location is close to Historic Center of Cusco and was about a 10 minute walk to the main plaza. I would definitely stay here again if I find myself in Cusco.
Stayed 3 nights in May 2022

4/10 Poor

Matthew, West Hollywood

Stayed 2 nights in Sep 2021