Cyato Holidays from AU$1,782

This property is well-located. The room was nice enough and it was clean. The only downside was the check-in process. The line was long and didn't move quickly. There were only four human agents available, and several of the kiosks were not working. When I had a question about something at the kiosk, there was no one to ask.

I wanted to really love this hotel as it is in a great midtown location near Herald Sq. The surrounding areas are lively and safe, with lots of subway access and restaurants/coffe nearby. The hotel offers a wonderfully charming and boutique experience compared to the typical hotel. The building has old world charm. However, it is apparent that this charm comes at a cost as the infrastructure issn't up to par. One night I was awoken by honking cars at street level. The sounds came through crystal clear as if I had a window open, but upon checking the windows were clearly closed. Street level noise came through loud and clear. When opening my closet, the door knob fell right off. When using the shower, a loud vibration noise would come randomly from the wall mid shower. Not everytime, just randomly at certain points during a shower. When this noise happened, I would adjust the shower pressure and the noise would go away. A few light bulbs in my room were burnt out or dimmer. Otherwise, the staff were friendly and the overall hotel was clean. Wifi was blazing fast and stable. There is a cafe on ground floor that offers guest one free drink each day (I did not partake). There are two small elevators that can be slow when it is busy.

Lovely room. Bathroom supplies not replenished. Television kept turning on and off, even during the night. Reported but not fixed

The staff is amazing, the valet is also! Will stay there every year for Sema!