6/10 Okay
Verified traveller
1 Nov 2024
Liked: Cleanliness
Good Enough (???)
Let me start by saying that our stay was a week after Hurricane Milton went through. That said, I did call Monday morning just to confirm that the unit was still available and was checked after the storm went through - I was assured that it had been checked out and everything was good for our Friday arrival.
The first problem was that the VRBO map from the app kept directing us to a street over from where the unit was. The rep I spoke to on the phone was extremely nice and gave us precise directions to the unit—it was literally two minutes away from where we were. The first real problem we had was not being able to get into the bottom half of the unit; one couple in our party had to sleep on the upstairs couches the first night. The second problem we had was the pool, and soaking spa were not usable; the pumps weren't working, and there was still debris (I am assuming from the storm) in the pool; essentially, the pool needed to be cleaned, and since the pump(s) weren't working the water was not being circulated - so not at all a usable option. All in all, it was okay. Everyone I dealt with from the company was very nice and did what they could. If it weren't for the storm or I were to stay again and any of the issues occurred, I would probably be asking for at least a partial refund. $2500 for the weekend and not having the unit 100% is pretty disappointing.
Verified traveller
Stayed 3 nights in Oct 2024