Book Andaine - Passais Hotels

"Beautiful property; staff superior-helpful, friendly"

"A stale kitchen smell hung around the reception and permeated the building. No lights were on and it was like entering a dark cave. I normally like quaint old hotels but this was just down at heel and dispiriting. The photographer must be very clever as the reality was dismal. The sauna was an extra 55 Euros so we didnt use it and didn't eat there as the stale smell was so unappetising. We would not have stayed except that we had booked and paid in advance."

"Although the hotel is slightly dated. It is very clean. The staff are very friendly and helpful. The food is amazing and the breakfast was excellent."

"On entering our room, one of the curtains was hanging off the runner. We booked a family room with a queen bed to sleep 4.When I made the reservation I made it quite clear it was for 3 adults and the booking was accepted. However, they brought in a cot (fold up bed) being the third bed which when my son sat on, collapsed. There were slats missing. When reported to reception was told it was for a child. They knew we had a party of 3 adults and charged a supplement of 15 euros night for the...

"Fair value, clean and easy parking"

"Comfortable stay. Nice, helpful staff. Really good food in the restaurant. Bagnoles is a lovely little town too wander. "

"I imagine its just the age of the hotel showing and not so much the upkeep. We reserved this after showing up to 5 Themes and it being a room in the owners house. We weren’t comfortable staying there so we stayed here. It was the right decision. Definitely not a bad place and I won’t talk bad about it but I do think they could change a few things. That is all"

"All good, excellent service and cleanliness but room rather small."

"This is a very pleasant hotel where we have stayed before. However rooms are not large and bathrooms are on the small side. Service varies from very charming to quite sullen. The restaurant maintains a high standard with a diverse menu, although the selection does not vary much day by day."

"Lovely hotel with friendly, helpful staff. Room was lovely with fantastic shower! Beds comfortable too. Lovely food in restaurant and great breakfast. Would recommend! :-)"

"Horrendous experience! Host should be struck off your listings. The first thing he said to us was ‘hotel finished’, meaning we weren’t welcome. We assumed it was because we didn’t check in within the hour timeframe given, even though we rung the host to explain beforehand. Room filthy and a very cheap bed with 2 thin matteresses/long cushions on it!! We were woken up at 2.20am by the sound of scratching or gnawing- presumably by a rat or a loire rodent within the cavity wall!! Also the host was...

"Lisa was amazing! The property was beautiful and relaxing. Amazing breakfast service in the morning. "

"I have used this hotel a lot and in general its very good. This time I think due to it being the off season and the weather the experience was not as good. Restaurant was a little cold and the breakfast was limited, other than this everything was great. "

"Good weather for the time of year, warm nights.plenty to do if you want too.local friendly pleasant people. thanks again Mark blakesley "