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"I did have trouble getting through to the hotel by telephone before our arrival which took hours but eventually someone answered and was able to answer my query. The rooms were a very good size. We were a family and had 2 rooms next to each other with an inter-linking door which was perfect. Staff were friendly and very good service."

"This day was perfect for my 3-day conference. It's the late bar and late checkout is very comfortable to spend time in."

"The hotel was in a great location and the staff were really friendly. We parked at the Galleries car park which felt safe and secure. I’d mentioned when booking it was my husbands birthday and the team were great at making him feel special. We had a room upgrade to a top floor family room with great views of the city. They had done a lovely balloon and card for him and kindly left some delicious sweet treats and Prosecco for us! It truly made it feel so special. Thank you!! I did struggle a little with the constant low hum which I couldn’t work out the source of (maybe fans on the roof?) which did drive me nuts but I’m a light sleeper! Overall excellent! Thank you"

"great staff "

"Stayed one night to catch up with our daughter. The accommodation was faultless, staff super courteous and we had a great time. "

"Really nice hotel in the better part of Bristol City Centre, lots of dining options and great rooms! "

"Lovely staff conveniently located to where we need to be, nice breakfast "

"Lovely location in Clifton - great independent shops and restaurants within walking distance "

"Very good. Friendly staff. Clean and tidy. Very nice restaurant. "