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"Last year I got food poisoning which cost me a days skiing and a very uncomfortable night with bouts of vomiting. Thinking it would be a one off we booked again due mainly to the fantastic location. This year we were two couples and all four of us got sick to varying degrees with three of us unable to ski for a day. The hotel staff reported that other guests and staff were sick but that it was “stomach flu” that was in the resort. (Last year they claimed that it was gastroenteritis that was in the resort) We had four other friends on the holiday that we skied and socialised with who were staying elsewhere. They had no issues with sickness. I have had over forty skiing holidays in the Alps and have been sick twice, both in this hotel. This hotel clearly has a problem and the staff and management are denying it. We will not be back. "

"We stayed at this hotel during our ski trip and overall had a pleasant stay. The location is excellent, with direct access to the ski slopes which made getting out on the mountain very easy. Having the ski rental shop inside the hotel was also very convenient and saved us a lot of time each morning. The spa area, however, felt a bit outdated and would definitely benefit from a refresh. While it is a nice facility, it doesn’t quite match the expectations you might get from the photos. The outdoor pool looks fantastic in the pictures, but unfortunately the water temperature was much colder than expected. As a result, the pool was empty most of the time during our stay – it simply wasn’t warm enough for most guests to use comfortably. Overall, the hotel has a great location and some very convenient features for skiers, but the spa and pool area could be improved to better match the rest of the experience."

"The room we had was very nice and would be called large if it hadn’t been in the roof. Height was restricted down one side of the room; this meant to get to one side of the bed you had to crouch. The same for using the kitchen area. We banged our heads a number of times. Handy for the funicular to Les Arcs. Bars and restaurants nearby. "

"Everything about our stay at the Altapura and Val Thorens was excellent and so memorable. "

"Great spot to overnight before going ip the mountain. With private parking (for a price) and a good bar and restaurant. "

"Pleasantly surprised by this hotel. Short walk to Olympic Gondola for commute to Meribel Centre. Walking distance to couple restaurants and food market. Clean, and upgraded throughout with professional staff that kindly addressed our questions. We would happily stay here again!"

"Best staff of any 5 star hotel either of us have ever stayed at. Nothing too much trouble. Exceptional people skills. Left with the impression every staff member GENUINELY wanted to help you, as opposed to it just being their job. Both myself and travelling companion extremely impressed and instantly put at ease and relaxed by the whole team. Thank you for a wonderful stay, next time hopefully we can stay longer."

"Room cold, toilet a little smelly. No tea or coffee until asked reception. They provided but no cups. Had a steak which was tough. Best point was friendly staff. "

"great"