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"great stay"

"View was good. Great location. "

"Great stay overall! The room was clean with plenty of storage, and the gated property made me feel very safe. Common areas were also well maintained. The food was excellent with authentic local flavour—my breakfast of bake and smoked herring was a generous portion, and the rice, dhal, and stew chicken for lunch was delicious. What really made the stay outstanding was the staff—friendly, welcoming, and attentive. Special thanks to Neil, Vikash, and Sebastian for their exceptional service. Just a note: the airport shuttle and brewed coffee come at an extra cost, which wasn’t clearly stated at booking. It would be helpful if this is updated to avoid surprises. Overall, I would definitely stay here again!"

"Friendly, courteous and helpful staff, delicious food with local options, cleanliness"

"Good food, iffy wifi"

"Front desk staff are very friendly. The room condition was not the best. The bathroom shower had a leak that. I reported and no one showed up as promised . There was a nasty buildup of mold at the outside of the shower base that hasn't been cleaned or overlooked. "

"It is a pity that the music played is too loud and not suitable, interfering with conversation. When I complained I was told that is how the owner likes it. First principle for hospitality business: please your customers, not yourself. Why not gentle pan music, or guitar, piano? You are in Trinidad, set the right mood!"

"The business facility was not appropriate since there were mold in the bathroom ceiling and leak in the bathroom sink. There was a cracked in the wall above the TV, there were not hot water for 3 days, the second day there was not chef so no breakfast, the room did not have phone, they claimed it was on repairs for years. The staff was very nice but the above mentioned was unacceptable."

"We stayed at this hotel for two (2) nights had a battery of issues from very poor customer service from restaurant staff member, "Melissa" who was very rude and impolite. On our second night we had change rooms due to another booking. We were offered a room with a smelly odor and another with an electricial issue. The reception clerk made her best efforts to find us a functional room. Eventually a third room was located but it too, had a leak in the bathroom under the face sink with an odor. The internet was non-functional for both days. Staff like "Moriah" and others at the reception area including "Alissa" at the restaurant were friendly, helpful and hospitable, inspite of the terrible service offered by "Melissa" at the restaurant on Friday 27 February 26. This hotel and it's surroundings is in need of a general upgrade. Dissatisfied customer. "