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Citymax Hotel Al Barsha at the Mall

3.0 star property
Hotel with free parking, near Mall of the Emirates

Photo gallery for Citymax Hotel Al Barsha at the Mall

Rooftop pool
2 bars/lounges
Double Room with 20% off F&B
Reception
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Gym
  • Housekeeping
  • Laundry
The current price is AU$54
includes taxes & fees
1 Aug - 2 Aug

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Double Room

Family Double Room

Family Double Room

Highlights

Air conditioning
LCD TV
Renovated in 2018
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room with 20% off F&B

Double Room with 20% off F&B

Double Room with 20% off F&B

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
LCD TV
Renovated in 2018
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Twin Room with 20% off F&B

Twin Room with 20% off F&B

Twin Room with 20% off F&B

Highlights

Air conditioning
LCD TV
Renovated in 2018
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
Behind Mall of Emirates, Al Barsha First, Dubai

What's nearby

  • Mall of the Emirates - 8 min walk - 0.7 km
  • Ski Dubai - 8 min walk - 0.7 km
  • Souk Madinat Jumeirah - 3 min drive - 3.4 km
  • Wild Wadi Water Park - 3 min drive - 3.7 km
  • Burj Al Arab - 5 min drive - 4.1 km

Getting around

  • Mall of the Emirates Station - 13 min walk
  • Dubai (DXB-Dubai Intl.) - 31 min drive

Restaurants

  • ‪الامور اكسبرس - ‬3 min walk
  • ‪Red Tomato Pizza Restaurant - ‬2 min walk
  • ‪ستاربكس - ‬4 min walk
  • ‪Masmat Baha - ‬3 min walk
  • ‪Grand Abu Shakra Restaurant - ‬1 min walk

About this property

Citymax Hotel Al Barsha at the Mall

Hotel remodelled in 2018 and located near Mall of the Emirates
Close to Ski Dubai, Citymax Hotel Al Barsha at the Mall provides shopping on-site, a coffee shop/cafe and dry cleaning/laundry services. Be sure to enjoy a meal at City Cafe, the on-site restaurant. In addition to 2 bars and a health club, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and tour/ticket information
  • A banquet hall, a 24-hour front desk and a vending machine
Room features
All 376 rooms offer comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and hairdryers
  • Coffee/tea makers, daily housekeeping and desks

Languages

Arabic, English, Filipino, Hindi, Urdu

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The price is AU$51
includes taxes & fees
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Citymax Hotel Al Barsha

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 49 for adults and AED 24.50 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • City Cafe

Things to do

  • Billiards/pool table
  • Health club
  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Area rugs in public areas
  • Handrails in stairways
  • Lift
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - May 2018

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Per local law, all guests staying at this hotel must present a valid original passport, Emirates ID (for UAE residents), or original National ID card from the following GCC countries: Kuwait, Bahrain, Oman, Saudi Arabia, and Qatar.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AED 49 for adults and from AED 24.50 for children
  • Airport shuttle fee: AED 200 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Citymax
Citymax Al Barsha Dubai
Citymax Barsha
Citymax Dubai Al Barsha
Citymax Hotel
Citymax Hotel Al Barsha Dubai
Citymax Hotel Barsha
Citymax Hotel Dubai Al Barsha
Hotel Citymax
Citymax Al Barsha Hotel Dubai
Citymax Hotel Al Barsha Mall
Citymax Al Barsha Mall
Citymax Al Barsha Hotel Dubai
Citymax Hotel Al Barsha at the Mall Hotel
Citymax Hotel Al Barsha at the Mall Dubai
Citymax Hotel Al Barsha at the Mall Hotel Dubai

Frequently asked questions

Is Citymax Hotel Al Barsha at the Mall pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Citymax Hotel Al Barsha at the Mall?

As of 22 July 2025, prices found for a 1-night stay for 2 adults at Citymax Hotel Al Barsha at the Mall on 5 Aug 2025 start from AU$50.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Citymax Hotel Al Barsha at the Mall?

Self-parking is free at this property.

What time is check-in at Citymax Hotel Al Barsha at the Mall?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Citymax Hotel Al Barsha at the Mall?

Checkout is at noon.

Does Citymax Hotel Al Barsha at the Mall provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 200 per vehicle applies.

Where is Citymax Hotel Al Barsha at the Mall located?

Located in Al Barsha, this hotel is within a 15-minute walk of Ski Dubai and Mall of the Emirates. Burj Al Arab is 2.5 mi (3.9 km) away. Mall of the Emirates Station is 13 minutes by foot and Mashreq Metro Station is 19 minutes.

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Citymax Hotel Al Barsha at the Mall Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 241 out of 849 reviews
Rating 8 - Good. 375 out of 849 reviews
Rating 6 - Okay. 159 out of 849 reviews
Rating 4 - Poor. 48 out of 849 reviews
Rating 2 - Terrible. 26 out of 849 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel at a great location
Stayed 1 night in Jun 2025

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Location close to the mall of the emirates and nice restaurants
Stayed 1 night in Jun 2025

8/10 Good

BYRON

Liked: Cleanliness
Good property.
Stayed 6 nights in Jun 2025

10/10 Excellent

Kristian

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 8 nights in Jun 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at reception are kind, professional and helpful, in particular Fatiha, Esam and Faith. Itwould be nice to have detox water at the reception, as in Rove and Ibis three-star hôtels, as well as tissues, because it is blister ing hot and humidity outside.
Stayed 1 night in May 2025

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Perfect location, very clean, very nice service. Nice support from staff
Stayed 7 nights in Feb 2025

2/10 Terrible

Anthony

Disliked: Property conditions & facilities
I arrived at 4 am with prior notice and my room was still not ready. They gave me a different room and promised to switch me later. Upon entering the room it looked very little like the images. The furniture was worn, faded and in rough shape. When I tried to take a shower the water scalded me and I burnt my arm. It would not cool. Additionally the shower quickly flooded. When I complained they found another room for me. I was told that the weather caused the hot water. At 4 am it was hot enough to burn. Upon going to the new room I was able to get cool water but the shower head was broken and would raise above my chest. And again it flooded, to which maintenance said they all flood. I got about 30 minutes of sleep on the rock hard bed before I packed up and checked out. Moving to a different hotel.
Stayed 7 nights in Jul 2025

6/10 Okay

Muhammad

Reasonable for a one night stay. Staff was helpful. Rooms are somewhat small, and smell a bit. We arrived late after midnight and the Room wasn't ready. We had to wait for a while until the room is ready. I didn't like the idea of that extensive ID verification for every one staying, but it seems a common thing among hotels in the region.
Stayed 1 night in Nov 2024

10/10 Excellent

Sabah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and amazing location as it is right behind emirates mall! The road to the hotel is so packed during peak hours with heavy traffic. Breakfast was good and diverse

10/10 Excellent

Phillip S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 8 nights in Oct 2023

8/10 Good

Martin

Stayed 1 night in Feb 2025

8/10 Good

SHUNSUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ジャワールームの排水

他の方もご指摘の通り、シャワーの排水が悪く、弱い水圧にもかかわらず、トイレ、洗面エリアまで水浸しになります。 なぜここまで排水が悪いのかと気になり、排水溝を見たところ、謎の蓋が。 蓋を外すと気持ちよく流れました。 また4階のお部屋でしたが、夜中もクラクションが鳴り、騒音が気になりました。
Stayed 2 nights in Feb 2025

10/10 Excellent

Osama

Stayed 3 nights in Jan 2025

8/10 Good

David

Liked: Staff & service
Stayed 8 nights in Feb 2024

8/10 Good

David

Liked: Staff & service
Stayed 8 nights in Feb 2024

8/10 Good

David

Liked: Staff & service
Stayed 8 nights in Feb 2024

8/10 Good

David

Liked: Staff & service
Stayed 8 nights in Feb 2024

4/10 Poor

Martin

8/10 Good

Oluwole

Stayed 3 nights in Sep 2022

8/10 Good

George, Damascus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay, the hotel is clean and the location is fantastic!
Stayed 7 nights in May 2022

8/10 Good

Valdemir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2021

8/10 Good

Stephen, Banstead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located very close to the Mall of the Emirates (just across the road). Downside is traffic can be bad at peak times. Rooms on the small side, but adequate and very clean. Two bars onsite (one sports and one with live music) both reasonably priced (for Dubai). Hotel breakfast also reasonably priced (for Dubai) - but hot choices a little limited. Roof top pool nice size (15m) and very clean, only downside is limited sun bed space. Owing to Covid, only 12 at a time permitted in the pool area on sunbeds (with no more than 8 of those in pool).
Stayed 12 nights in Oct 2021

6/10 Okay

Jean Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hotel propre avec un bon service. Bon rapport qualité/prix et très bien situé. MAIS exiger une chambre à l'avant, sinon achetez-vous des bouchons car très bruyant à l'arrière !
Stayed 7 nights in Nov 2021

4/10 Poor

Yafil Mubarak

Disliked: Amenities
What is unique about this property is the location and sports bar. I didn't like the towels, they were too old, the room was tiny in conoarison to other rooms that seem more spacious, the bathroom was poorly installed and my safe didn't work. Honestly i am never going back after this second time.
Stayed 3 nights in Oct 2021

6/10 Okay

aline c

Liked: Cleanliness

Ja foi bom.

Eu ja fiquei hospedada antes e esse hotel era melhor. Eu solicitava algo para recepção e eles nao realizavam, meu pacote era café da manha incluso, mas quando eu ia tomar cafe, eles diziam que nao era. Os funcionários nao eram muitos simpáticos. Chegavam gritando, me senti constrangida
Stayed 5 nights in Oct 2021