8/10 Good
Emer
6 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good really in general.
Gr8 location, nice layout inside, parking super, staff in breakfast area and throughout most of the hotel were friendly.
Some of the bedlinen was not good. I flagged it they offered another room or to change bedlinen. A helpful staff member arrived up with some pillowslips so that was acceptable. The ventilation in the bathroom wasfclogged with fluff. Had paid for room onlinewbutcharged for the room (an extra 6 euros) so I paid it as I was too tired on arrival to realise I'd already paid in full. Checked my phone later realised I'd paid 2 different amounts twice so when flagged it I was told I should only have been charged for the booked breakfast for 3 (45 euros). So I was refunded the 2nd amount I'd paid minus the 45. Didn't get much of an apology but they did agree next day to allow an extra hour before checkout for free so I was happy enough sure that was handy.
Found one of tge barmen to be a little grumpy which really is not acceptable. Was only in tge bar once so I dunno if it's a regular thing.
Then, when I handed back the key cards the man on the front desk tried to charge me 50 euros for a deposit. I explained I'd paid in full online before I'd arrived and there was no mention of deposit. He checked again and I was right. It was very embarrassing discussing this at the front desk lot people around. He made no apology. Felt the front desk staff could have been a little more friendly and courteous to customers.
Emer
Stayed 1 night in Jan 2025