Grand Zuri Dumai Reviews, Deals & Photos 2025

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Hotel in Dumai with full-service spa and health club

Where to?

Dates

February 2025

March 2025

Breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Spa
Parking included
Housekeeping
Breakfast available
Gym

includes taxes & fees

21 Feb - 22 Feb

Room options

All rooms

1 bed

2 beds

Showing 7 of 7 rooms

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room

Highlights

Air conditioning

LED TV

Blackout curtains

Private bathroom

Bidet

Electric kettle

Minibar

Coffee/tea maker

25 sq m
City view
Sleeps 2
2 Single Beds

Deluxe Twin Room

Highlights

Air conditioning

LED TV

Blackout curtains

Private bathroom

Bidet

Electric kettle

Minibar

Coffee/tea maker

26 sq m
City view
Sleeps 2
2 Single Beds

Junior Double Room

Highlights

Air conditioning

LED TV

Blackout curtains

Private bathroom

Separate bath and shower

Bidet

Electric kettle

Minibar

50 sq m
City view
Sleeps 2
1 King Bed

Superior Double Room

Highlights

Air conditioning

LED TV

Blackout curtains

Private bathroom

Bidet

Electric kettle

Minibar

Coffee/tea maker

25 sq m
City view
Sleeps 2
1 King Bed

Deluxe Double Room

Highlights

Air conditioning

LED TV

Blackout curtains

Private bathroom

Bidet

Electric kettle

Minibar

Coffee/tea maker

26 sq m
City view
Sleeps 2
1 King Bed

Presidential Double Room

Highlights

Air conditioning

LED TV

Blackout curtains

Private bathroom

Separate bath and shower

Bidet

Electric kettle

Minibar

50 sq m
City view
Sleeps 2
1 King Bed

Executive Double Room

Highlights

Air conditioning

LED TV

Blackout curtains

Private bathroom

Bidet

Electric kettle

Minibar

Coffee/tea maker

27 sq m
City view
Sleeps 2
1 King Bed

Similar properties

Pool
Free airport shuttle
Parking included
Free WiFi

includes taxes & fees

20 Feb - 21 Feb

About the area

Jl Jend. Sudirman no. 88, Dumai, Riau, 28812

What's nearby

Siak Castle - 8 min walk
Taman Bukit Gelanggang - 2 min drive
Dumai Port - 3 min drive
CITIMALL Dumai - 5 min drive
Dumai Port TPI - 6 min drive

Getting around

Dumai (DUM-Pinang Kampai) - 15 min drive

Restaurants

‪Fitria Sari Rumah Makan - ‬7 min walk
‪Soto Garuda Mini - ‬10 min walk
‪RM Minang Indah - ‬5 min walk
‪RM. Pak Datuk 2 - ‬7 min walk
‪Bandrek House 46 - ‬7 min walk

About this property

Grand Zuri Dumai

Upscale hotel

A terrace, a garden and dry cleaning/laundry services are just a few of the amenities provided at Grand Zuri Dumai. Treat yourself to a body treatment, reflexology or aromatherapy at the on-site spa. The on-site international cuisine restaurant, Cerenti, offers breakfast, lunch and dinner. In addition to a health club and a conference centre, guests can connect to free in-room WiFi.

Other perks include:

An outdoor pool with sunloungers
Free self-parking
Buffet breakfast (surcharge), free bike hire and a shopping centre shuttle
Multilingual staff, 5 meeting rooms and concierge services

Room features

All 109 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks such as late-night room service and free WiFi.

Extra amenities include:

Free tea bags/instant coffee and electric kettles
Bathrooms with bidets and free toiletries
32-inch LED TVs with satellite channels
Daily housekeeping and desks

Languages

English, Indonesian

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Bus station shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Shopping centre shuttle (surcharge)
Free self parking on site

Food and drink

Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 125,000 for adults and IDR 125,000 for children
A restaurant

Restaurants on site

Cerenti

Things to do

Bicycle tours
Free bicycle rentals
Full-service spa
Health club
Outdoor pool
Sauna

Family friendly

Laundry facilities
Outdoor pool

Conveniences

24-hour front desk
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff

Business services

5 meeting rooms
Conference centre

Outdoors

Garden
Pool loungers
Terrace

Full-service spa

Aromatherapy
Reflexology
Sauna
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bus station shuttle
Assistive listening devices
Ceiling hoist
No lift
Tile flooring in public areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bidet
Free toiletries
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

32-inch LED TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Tea bags/instant coffee

Air conditioning
Desk
Free daily newspapers
Laptop workspace
Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from February 16 2025 to February 28 2025 (dates subject to change):

Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for IDR 325000.0 per night.

Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: IDR 200000 per day
Breakage deposit: IDR 1 per day

We have included all charges provided to us by the property.

Optional extras

Fee for buffet breakfast: from approximately IDR 125000 for adults and from IDR 125000 for children
Rollaway bed fee: IDR 325000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher and a security system

We should mention

This property does not have any lifts

No pets and no service animals are allowed at this property

A car is recommended for transport to and from this property

Property is also known as

Grand Zuri Dumai

Grand Zuri Dumai Hotel

Grand Zuri Dumai Dumai

Grand Zuri Dumai Hotel Dumai

Grand Zuri Dumai CHSE Certified

Frequently asked questions

Does Grand Zuri Dumai have a pool?

Yes, this property has an outdoor pool. The swimming pool will be unavailable from February 16 2025 until February 28 2025 (dates subject to change).

How much does it cost to stay at Grand Zuri Dumai?

As of 19 Feb 2025, prices found for a 1-night stay for 2 adults at Grand Zuri Dumai on 21 Feb 2025 start from AU$47.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Zuri Dumai pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Zuri Dumai?

Self-parking is free at this property.

What time is check-in at Grand Zuri Dumai?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Grand Zuri Dumai?

Checkout is at noon.

Where is Grand Zuri Dumai located?

Situated in Dumai, this spa hotel is within 1 mile (2 km) of Siak Castle and Taman Bukit Gelanggang. Dumai Port and CITIMALL Dumai are also within 3 miles (5 km).

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Grand Zuri Dumai Reviews

8.2

Very good

8.2/10

Cleanliness

9.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

10/10 Excellent

Omar

26 Oct 2024

Clean and comfortable rooms. Lots of food choices in the restaurant. Best of all, very kind and helpful staff.

Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

8 Jan 2020

Very good hotel to stay and relax

Stayed 6 nights in Dec 2019

4/10 Poor

Verified traveller

20 Nov 2019

Liked: Cleanliness, amenities

Disliked: Property conditions & facilities

we booked super twin room, but were given deluxe room in the smoking floor. smell was very bad and staff was not able to provide a non smoking room although we requested when booking in expedia. only until next day afternoon, we were given non smoking room, but there’s no hair dryer and power plug was not working the good things are food was nice and there’s free shuttle to harbor

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

21 May 2019

staff is friendly

Stayed 2 nights in May 2019

8/10 Good

Verified traveller

20 May 2019

Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

22 Dec 2018

My second stay at a Zuri hotel was once again made very nice and simple due to the wonderful friendly staff, especially at reception. Thank you for a pleasant stay.

Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

8 Dec 2018

A well maintained and clean hotel even though it is 12 years old.

Stayed 2 nights in Dec 2018

10/10 Excellent

Ramlah, Malaysia

10 Aug 2018

Nice and decent hotel

Everthing are ok unless food are not at my expectation from the hotel restaurant...not recommanded at all to dine at the restaurant for dinner or breakfast or lunch..not at all.

Stayed 3 nights in Aug 2018

8/10 Good

Abd

27 May 2018

Stayed 1 night in May 2018

8/10 Good

Verified traveller

28 Apr 2018

Liked: Cleanliness

Comfort, nice breakfast, some cleanliness problems

Overall is a good hotel with friendly service and nice variety of breakfast. However, with some serious on cleanliness. We have booked 2 rooms, and found out one of the room is very strong urine smell as soon as we entered the room. We then asked to switch room. After a long waiting, we were transferred to another floor. However, both rooms are smoke room with cigarette smell too. We were told that there is no other available rooms so we have no choice but to request to go back to the original rooms, and asked them to try to clean again to remove that urine smell. Luckily this was resolved but have already took us about an hour. We initially go for this hotel by the thought to use their swimming pool facilities. However, when we check-in we were told that the pool is closed due to service maintenance that day, and will only re-open again the next day. However, when we visited the pool on next morning, we noticed the pool is full of "floating stuffs" near the entrance glass door. We were hoping that the other side of the pool will be good in condition. However, we were very disappointed that there were plenty dry leaves in the pool too.

8/10 Good

HELJA

19 Mar 2018

Nyfikenhet

Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

16 Mar 2018

One night stay visiting customer, first time Dumai

Being the first time in this small city, it's nice to have a comfort room after a long day work. Breakfast is good. It will be good to have facility like gym.

Stayed 1 night in Mar 2018