Dương Liễu Holidays from AU$1,368

Nancy, the front desk manager helped us in booking Fansipan and helped me prep some food for my baby on the journey back to Hanoi. She also helped in some small issues and she is so honest in telling me they overcharged me for my Fansipan tickets (we got combo). Only thing that was quite frustrating would probably be the restaurant for breakfast were quite overbooked and we need wait without a proper queuing system from them. The restaurant is quite understaffed and staff are not trained to handle guests. There were some Vietnamese guests, who just walked in without telling the staff their room number and also without queueing up! They claimed they can take over the table where their friends have already finished their breakfast earlier, but that will be unfair because there are people queuing up to take over the next table. In addition, it seems the staff might not know English well hence they got frustrated with me when they are not able to communicate what we can do?

Staff are amazing, room size is what is expected for being in old quarter. Overall an amzing experience

Close to ild quarter and very convenient.

Amazing room, lovely view, pool is so nice and view is amazing from pool. Breakfast was lovely, great vegetarian options. Only 1 problem I had, under the bed had not been cleaned and there was a lot of dirt and bottles/wrappers from previous guests. Everything else was absolutely spotless

Very clean hotel, beautiful design and artwork, the service is beyond amazing and all the staff are so thoughtful! I've stayed at a lot of high end hotels (like recently the Waldorf Astoria in Beverly Hills) and the staff at L'hotel du Lac provide a far greater service! They remember your name and any detail you've told them, open the doors when you approach the entrance at any time if the day, remembered when our departure date is and where we were traveling to next and offered to set up and tours or rides, when we missed breakfast (that's included in our stay) when we slept in, they offered to send up tea, fruits and breads to ensure we've eaten breakfast, and they even provided a really nice departing gift! And the breakfast was astounding!! We got the Vietnamese traditional breakfast items like pho, fried sticky rice and traditional coffees and they were better than most of the popular restaurants we've tried around Ha Noi! I booked this hotel as a last minute hotel change since I wanted to be in the Old Quarter and couldn't be happier with the choice, it's perfectly located, walking distance to the main attractions like train street, the lake, popular shopping streets, the cathedral, and popular restaurants. If I visit Hanoi in the future, I will be coming right back to this hotel.