The room was sizeable and clean, but there is absolutely no cleaning service after you check in until you check out. We received 2 tiny bottles of shampoo/conditioner for a 7 day stay with 4 people and half a roll of toilet paper. We also received exactly 4 full sized towels. If you wanted more shampoo/conditioner/toilet paper you had to purchase them yourself (not even from the property, but from a store - all of which were about a 30 min drive away). If you wanted clean towels you would have to pay for and do laundry yourself with their machines. They offer a shuttle that runs to the resort but it only leaves at 8:20am and comes back at 4:30pm, leaving you stranded on the mountain all day if you don’t have other means of transportation. There should be a time in the afternoon for people to go back to the hotel (perhaps around 1pm), since that’s often when many people grow weary or the snow becomes less than optimal. That said, the kitchen in our unit was fully stocked with any pot/pan/utensils you could ever want. The view from our window was gorgeous and we loved having the ability to open them. Hot water and heating unit were both good and most the staff was friendly. It was odd that we had to call VRBO for most things though, the front desk people seemed pretty useless. Their only use seemed to be writing our names down for the shuttle. There was also no room service and only two restaurants nearby. One has very limited hours and the other was small - make a reservation.