Biggest complaint is that this is not what is advertised. It is an old, out of date, Wyndham. It was described as Mountainside Resort. The picture is also not accurate.
Yes, the area is under construction (a little bit- didn't affect us) and is walkable to downtown, but it is overpriced for what it is. It's a bit dark and dingy. It does have a balcony and the bed is comfortable. The bathroom is unacceptable and the living/kitchen is underwhelming.
I also prefer to speak directly with someone if I have questions. The property manager did communicate via their website, but it is very impersonal and ineffective.
And lastly, they make it seem like some big deal with check in, everything must match or you will be turned away, etc,. It is literally a hotel. Laughable. We did enjoy our stay in Durango but the accommodations were the biggest disappointment.