We were very excited for this cabin and had stayed at multiple Lydia Mountain properties prior to this one. Unfortunately, our trip started with being swarmed by hundreds of carpenter bees, followed by being locked out of the property and unable to get a hold of anybody because there’s no reception at the cabin. Once we were able to get in the cabin, it was very cool and eclectic but was not cleaned well among having multiple other issues. The guest service staff was helpful when we were on property to try to remedy our problems, but I was told multiple different responses and in the end, after writing multiple emails was ignored by Tiffany in customer service and wouldn't respond to my requests. From someone who has a background in hospitality, I find this completely unacceptable. I will say the other staff members were great, and did their best to try to help us with the multiple problems we experienced. As a rental company, if you are renting out somebody’s private property, both parties need to be on the same page. I find the disconnect frustrating. Hopefully—should we decide to come back—we have a much better experience next time.