Elaia Holidays from AU$2,108

We had a lovely holiday here. The kids club was brilliant, the restaurants were excellent quality food in all the restaurants. Other guests we met on holiday who were half board and eating in the dinner buffet each night loved it. Kids were welcome in the buffet with a kids section that is a bit like school dinners to choose from. The breakfast buffet was brilliant and the hotel’s programme of events and activities are great for families. My two negatives was that the restaurants outside of the buffet, were inflexible for children, which overall made me feel that the hotel would rather you were eating in the buffet restaurant if you are there with kids.. which isn’t for us. We booked bed and breakfast because we enjoy the freedom for our other meals to be in or out of the hotel and restaurant experiences as a family are something we enjoy on holiday. We had some great meals in nearby restaurants that were very welcoming for kids too so if you’re the same, and don’t enjoy hotel buffet dinners, then there’s places to go outside of the resort. And then my only other disappointment was the towels were threadbare and our room wasn’t as clean as I would’ve expected. Overall a 4 star experience. Not the touches you would expect for 5 star. Crete was amazing as ever.

Although we had a great stay at Mitsis selection Laguna when booking this I booked a bungalow sea view , i felt I was cheated on the room rate because we ended up with a garden view / children play area , and looked nothing like what was advertised on the website . We queried this at reception which we were offered another room but to another garden view so it wasn’t worth the upheaval of our belongings but the receptionist took a contact number if an upgrade became available he would call us. Never got a call . At the end of our holiday we learnt that another couple got a free upgrade to a bungalow sea view with Jazzi because they weren’t happy with their view either so I was really disappointed that the cost of garden view room rate is less than what we paid for . apart from this we can’t fault the hotel , all staff were lovely and attentive food and drinks were great too

The hotel is great, the car parking place is hard find, but hotel gave us very detailed about city centra parking, saved us money and reduced stress. Breakfast is very good

Amazing staff!!! The GM was great assisting the 7 course dinner with the strawberry “polto” and Kyriaki did an amazing job for us while there on booking our excursions and assisting us with our reservations. Please thank her for us!!! Can’t wait to visit again soon!

My husband and I have both traveled internationally but neither of us have ever experienced the type of gracious and considerate hotel staff. Each and every one we encountered was amazing. This was really proven when my husband, who has heart problems, had to be taken to the hospital. They arranged a car to take me (while my husband was in the ambulance) and deliver both of us back home upon release. This was our first visit to Crete, for our 30th anniversary and we could not have been more pleased with our accommodations.