Part of the luxury of vrbo is a keyless, hassle free entrance. Here, I had to be in text or talk communication with property manager to the point had. To pinpoint our arrival within 30 minutes so he could 'let us in'. I have never had an experience like this before using vrbo. Once there, we were given a physical key and a personal welcome along with extra conversation that although he was friendly, not what i bargained for. Not to mention, if I was alone without my husband I would have found the encounter entirely inappropriate. Finally, inside the unit there were no instructions that we could find how to leave the place until.........a text from the property manager around 7pm the night of our last stay! Here he details where to leave linens etc. I would much prefer written instructions left out in plain sight in unit and no calls.
Finally, cleanliness was subpar. I was too generous on my rating. Fridge/freezer not wiped down well. The freezer stank like fish, and the bedspreads look like they hadnt been washed in a long while. The blue one in the master looked filthy. Pets arent allowed but looked like pet hair to me?
I feel this owner/property manager need to update and get a combination locking system, give written insteuctions, leave a personal escort out of the visit and certainly dont expect your guests to be beholden to keep in touch within half hour arrival time! Secondly, step up your cleanliness. It looks like hardly anything done between guests. come on!
