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"I stayed at this hotel because I got bumped from my flight out of Heathrow and had to stay at two additional days. The location was perfect along the Thames River there are many walking options right next to the hotel. The breakfast was one of the best I’ve had while in Europe."

"Excellent value. Easy access to train into London, quality, tasty breakfast and roomy. "

"Staff were very helpful and breakfast was great. I had a good stay."

"This hotel was excellent in every way. The staff were so incredibly polite and friendly. I can’t single anyone out because this applied to each and every person. The gentleman in reception stood next to me whilst checking in and we laughed together about using technology. The room was very clean. Coffee, tea and biscuits were provided and both sugar and sweeteners. There were two biscuits as well. I went to the sports bar first and ordered a dark and stormy cocktail. It was delicious. Then I transferred to the Aviator Restaurant and had a delicious starter of some cauliflower bites with dips and finally fish chips and peas. This was first class. My food was piping hot. This is a rarity and I have to say that both those courses gave me one of the best meals that I’ve had recently . I was very impressed. It was dark when I went there but in the Summer the outdoor space overlooking the runway must be lovely. My room was comfortable and a pleasant temperature. It was also well soundproofed. The location was excellent. I didn’t use the pod not sure of the cost £8-9 each way I think? However, just getting the bus straight outside the entrance to terminal five was extremely easy. It’s number 423 and costs £1.75 each way. It comes around every 20-30 minutes. These prices are current January 25. For those who like to charge devices there were enough sockets in the room but on a desk not bedside. For the money I paid I thought it was excellent value. I "

"Great staff "

"Big comfortable bed Wish there was a pillow selection Great bath products Nice sized room Walked through tunnel to Heathrow Perfect 👌 "

"had a wonderful stay overall. The room was clean, comfortable, and well maintained. What truly made the experience special was the staff, especially Widnel. He was genuinely kind, professional, and always smiling. He went above and beyond to make sure everything was perfect and made us feel very welcome from the first moment. His positive attitude and attention to detail really stood out. Thank you, Widnel, for such a lovely experience you truly made our stay memorable. 🌟"

"everything is good "

"Stayed a night before flying home. Pleasantly surprised with this place. Would stay again."