2/10 Terrible
Jason
Travelled with family
18 Nov 2024
Disliked: Amenities
Absolutely the worst experience we’ve ever had and it’s not what you’d expect. We booked via Expedia, which said they are pet friendly. We show up after a 10 hr travel day and state honestly we have a small non shedding dog. The young, clearly inexperienced host says, I’m sorry I can not check you in if you have a pet. We are not pet friendly. I say even if it’s a service animal, she says yes. Our dog is not a service animal, but interesting that was her answer. We show her clearly that Expedia says they are pet friendly and that’s why we booked here. She says I’m sorry, Expedia won’t change our pet friendly status. I say, I’m sorry, if that’s the case you could easily remove yourself from excepting bookings from them. She has no clear answer other than, I’m sorry, here is Expedia’s number, we do not except pets. We use to, and that’s why there is confusion. I’m sorry, there is no way they can blame Expedia for this. If they sign up to except bookings through Expedia and it says pet friendly that is set in stone. This is terrible management! I have been a web engineer for years and also been in the hospitality business. If you value your customers, you lost several tonight, and I will purposefully avoid anything related to Holiday Inn now.
Jason
Stayed 1 night in Nov 2024