Hotel Riu Palace Aquarelle - All Inclusive

4.0 star property
Stylish hotel on the shore with 4 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Aquarelle - All Inclusive

Water park
Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)
Aerial view
Aerial view
On the beach, white sand

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Housekeeping
The price is AU$704
includes taxes & fees
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 50 of 50 rooms

Family Room, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Hairdryer
Minibar
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Family Room, 2 Bedrooms, Ocean View (Superior | U)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Hairdryer
  • 58 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite, Partial Ocean View (U)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Minibar
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Minibar
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms, Ocean View (U)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Hairdryer
  • 58 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Junior Suite, Oceanfront (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Minibar
Free bottled water
  • Sleeps 4
  • 1 King Bed

Family Room, 2 Bedrooms, Ocean View (E)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Hairdryer
  • 58 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Junior Suite, Partial Ocean View (E)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Minibar
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Hairdryer
Minibar
  • Sleeps 4
  • 1 Double Bed

Junior Suite, Oceanfront (U)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Minibar
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Minibar
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Minibar
Free bottled water
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms, Ocean View (Superior | C)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Hairdryer
Minibar
  • 35 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Minibar
Free bottled water
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Minibar
Free bottled water
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim-UP, +18 Years Old) (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Minibar
Free bottled water
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Hairdryer
Private bathroom
2 bathrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Suite, Ocean View (U)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-Up | 18+ | B2C-CAN)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-Up | 18+ | U)

Highlights

Patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (B2C-CAN)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Swim-Up | 18+ | U)

Highlights

Patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (C)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite (Swim-Up, +18 Years Old, (L)

Highlights

Patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (L)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Minibar
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, Partial Ocean View (L)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Minibar
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (C)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (L)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Minibar
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms, Ocean View (B2C-CAN)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Hairdryer
Private bathroom
2 bathrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Partial Ocean View (B2C-CAN)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Hairdryer
Private bathroom
2 bathrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Hairdryer
Private bathroom
2 bathrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite, Oceanfront (B2C-CAN)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 4
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Hairdryer
Private bathroom
2 bathrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (B2C-CAN)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Hairdryer
Private bathroom
2 bathrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite, Ocean View (B2C-CAN)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CAN)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Hairdryer
Private bathroom
2 bathrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite (B2C-CAN)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (L)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (C)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (C)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, Ocean View (C)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Ocean View (C)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Hairdryer
  • 58 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (L)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim-Up | 18+ | C)

Highlights

Patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (C)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

About the area

Map
Falmouth, Falmouth, JMCTY05

What's nearby

  • Jamaica Swamp Safari Village - 7 min walk - 0.6 km
  • Martha Brae River - 15 min walk - 1.3 km
  • Luminous Lagoon - 5 min drive - 5.6 km
  • Blue Waters Beach Club - 10 min drive - 7.1 km
  • Burwood Beach - 11 min drive - 8.6 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 31 min drive

Restaurants

  • ‪Captain's Market - ‬15 min drive
  • ‪Steakhouse - ‬15 min drive
  • ‪Kfc - ‬5 min walk
  • ‪Royalton Sands Beach Bar - ‬8 min drive
  • ‪Martini Bar - ‬10 min drive

About this property

Hotel Riu Palace Aquarelle - All Inclusive

Upscale all-inclusive hotel
At Hotel Riu Palace Aquarelle - All Inclusive, you can look forward to a free breakfast buffet, free water park access and 2 swim-up bars. Treat yourself to a massage at Renova, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a corner/local shop and a coffee shop/cafe.
You'll also enjoy perks such as:
  • 4 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Barbecues, a 24-hour front desk and coffee/tea in reception
  • Multilingual staff, ATM/banking services and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All 753 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and hairdryers
  • 50-inch flat-screen TVs with satellite channels
  • Ceiling fans, daily housekeeping and phones

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Krystal
  • Kyoto
  • Napoli
  • Steakhouse
  • White Bay

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Massage
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • No lift

More

  • 1 building
  • 13 floors
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace Aquarelle
Hotel Riu Palace Aquarelle
Riu Aquarelle All Inclusive
Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle - All Inclusive Hotel
Hotel Riu Palace Aquarelle - All Inclusive Falmouth
Hotel Riu Palace Aquarelle - All Inclusive Hotel Falmouth

Frequently asked questions

Does Hotel Riu Palace Aquarelle - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Hotel Riu Palace Aquarelle - All Inclusive?

As of 28 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Aquarelle - All Inclusive on 2 Dec 2024 start from AU$703.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Riu Palace Aquarelle - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Palace Aquarelle - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Riu Palace Aquarelle - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Riu Palace Aquarelle - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Aquarelle - All Inclusive?

Yes, the property is all-inclusive.

Where is Hotel Riu Palace Aquarelle - All Inclusive located?

Nestled on the beach, this Falmouth hotel is 0.8 mi (1.3 km) from Martha Brae River and 1.4 mi (2.2 km) from Jamaica Beaches. Blue Waters Beach Club and Burwood Beach are also within 6 miles (10 km).

Hotel Riu Palace Aquarelle - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 343 out of 598 reviews" "
Rating 8 - Good. 146 out of 598 reviews" "
Rating 6 - Okay. 60 out of 598 reviews" "
Rating 4 - Poor. 21 out of 598 reviews" "
Rating 2 - Terrible. 28 out of 598 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jainarine

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying at RIU in Jamaica
Stayed 6 nights in Nov 2024

8/10 Good

Gibril

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really nice. Entertainment was top notch. I like every thing about the experience except for the food. The buffet food didn’t look fresh sometimes and it’s always the same everyday. I recommend the Steak house dinner. That was the best food I had. We also had dinner at Napoli Italian cuisine but that chicken parmigiana taste like it was from last week. Otherwise everything else was great.
Stayed 5 nights in Nov 2024

10/10 Excellent

Willie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, I didn’t want to leave, but when they cut the Riu bracelet off of my wrist… I was saddened, so I sincerely vowed that I would return very soon to experience this beautiful resort in Trelawney…
Stayed 3 nights in Nov 2024

8/10 Good

Lisbeth

Stayed 3 nights in Nov 2024

10/10 Excellent

Yesenia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is amazing the staff is very friendly the bartenders love their jobs. It’s very clean and the entertainment staff was a pleasure to watch!
Stayed 4 nights in Nov 2024

10/10 Excellent

Charlene

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights for my birthday beautiful clean property. The food was good 9/10. I would definitely book again.
Stayed 4 nights in Nov 2024

2/10 Terrible

Parker

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I rate the property at an F minus. I paid for a king suite oceanfront doe my 56 birthday and was told that was not an option when I checked in. I requested wash cloths on 3 occations and that should have bewn apart of my service. The food to say was not whT I expected, tye curry goat and curry chicken was not authentic and tastes horrible. With that said it was the worst birthday celebration that I ever had given my age and money spent.
Stayed 7 nights in Nov 2024

10/10 Excellent

Denica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beyond word from staffs to everyone well done top 10 I will definitely come again
Stayed 3 nights in Nov 2024

8/10 Good

Johnelie T, Lompoc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The RIU palace property is beautiful, the area inside the property is clean and maintained. I was a little upset because I contacted the property 1 month in advance regarding king size beds. I had a party of 6 adults (couples), I only got One king bed the rest were double beds. We arrived early and check in isn’t until 3. They checked in our bags and let us have use of their facilities. You must reserve the restaurants. You can’t reserve until you get your room numbers. Even though all the rooms were booked under one name each room had to book for themselves. Meaning one person can’t book for he whole party. Each room has to reserve for themselves. And in our case since we didn’t have our rooms yet it proved difficult to make reservations for our arrival day. The buffet diner has delicious food. It doesn’t require reservations. There are 3 pools, they do have entertainment. The beach area is clean; however wear swim shoes there are lots of rocks where you are allowed to swim. The area that you are allowed to swim is limited. The beach chairs and umbrellas are already set up for use. Transportation to and from the hotel. The hotel uses different transportation people. Ours was destination tours. You are sent forms from the hotel. They are very particular about the time frame. Needless to say if don’t book directly through RIU they use other transportation. Our transportation was Destination tours. Needless to say the transportation was a nightmare from arrival to return.
Stayed 4 nights in Nov 2024

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean the buffet food was great friendly staff i love the swim up pool bar
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was so awesome! I received the best hot stone massage & ate jerk chicken everyday.
Stayed 3 nights in Nov 2024

8/10 Good

Sivi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful hotel. Room services could be better
Stayed 3 nights in Nov 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2024

6/10 Okay

Caroline

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Marion Angi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m giving this Resort a 10/10. I booked it for my birthday trip and it was one of the best birthdays ever! The staff were so amazing and super helpful the food selection was wide but very “Americanized” But other than that, I had so much fun and I’m sure others will enjoy it too.
Stayed 4 nights in Nov 2024

8/10 Good

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel with nice areas and restaurants. All inclusive, good food and great entertainment
Stayed 5 nights in Nov 2024

8/10 Good

Leonardo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Dominique Dupard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 5 nights in Sep 2024

8/10 Good

winston

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Getting reservations for dinner was difficult even though we reserved when we checked in we still were not able to dine 1 night because the restaurant was full. With the hotel being so far from the Clubs, it might be worth considering including a Night club on property.
Stayed 3 nights in Nov 2024

6/10 Okay

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Transportation to and from the air port is not reliable if you have an early flight.
Stayed 3 nights in Nov 2024

6/10 Okay

Kadian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that this a a newer property. The beach and views are gorgeous. The beach is extremely rocky directly in front of the hotel. Its kid friendly but not accomdating to the parents. The kids club is only open for a few hours per day and thats at their discretion. Not much for children to actually do or to entertain them. The waterpark is there nothng outside of that. The food was good lots of options.
Stayed 4 nights in Nov 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and clean, staff was awesome. The only issue I had was my shower not draining properly, but that was fixed in a matter of minutes. Room service is on the slow side so if you are in a rush I do not recommend using it. The food was really good, I enjoyed the variety. The drinks were good too!
Stayed 4 nights in Nov 2024

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, beautiful decor in the lobby area even to the rooms. We enjoyed every moment of our stay.
Stayed 13 nights in Oct 2024

10/10 Excellent

Leith

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful!!! Can’t wait to return!!!
Stayed 4 nights in Nov 2024