Fanling Holidays from AU$1,401

Customer service was lacking, not doing any more than checking in and out, marginally answering questions. Access to the room: - the last night, at 10:30 pm, someone knocked, shouted "housekeeping", unlocked the door and started entering the room (10:30 at night!!) - the next morning, when I went for a walk for breakfast (a couple of hours before check out), I was locked out, key card no longer worked. After going to the front desk about and getting a new card, security escorted me back to the room and acted like I didn't know how to use the keycard. - then about thirty minutes before check out, I heard the lock mechanism on the door...it was resetting. So when I left again, I was locked out. (Thankfully I had everything with me) The hotel was a fine experience before then: nothing bad or extra about it. After the last night and morning, I felt unwelcomed.

Very convenient to subway. Le Labo products. Well laid out. Great materials and design. Recommend! Would book again.

It was great! However they need to improve the lighting for the rooms. For the sink area, it's so dark even in the daytime. Needed to move all the table lamps just to look and see into the mirror

A modern, well located hotel in the center of Wan Chai district, near to many transport options and the entertainment district. Rooms are pretty well equiped with fridge, coffee machine, kettle, iron, smart TV with a reasonable array of channels. Weirdly, there is no hand soap provided in the bathroom. The electric sockets are plentiful and all have USB ports but are not 'international' so bring an adaptor if you aren't using the British standard plug. My own room was adjacent to the elevator and during peak times was very noisy. The gym is adequate but the ceiling height is too low for a serious lifting workout. There is an outdoor swimming pool available although I didn't see anyone using it. As of December 2024, a new coffee shop is being constructed on the ground floor. Staff are helpful and there are several 7-Eleven stores within a 3 minutes walk and plenty of close-by bars, cafes and restaurants. One significant concern is that the hotel's wifi is *totally open with no password* so it is essential to use a VPN at all times. As I was on a business trip, given the sockets, dangerous wifi and elevator noise, a 3* is appropriate.

Away from the maddening crowd yet easy to get to the central