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"Nice room, helpful staff,good breakfast. A bit of a ways from downtown but a nice walk in good weather"

"Wow!!! This old Palace turned hotel is amazing!!! The service was above first class in all areas. Property was lovely. Breakfast was huge and delicious. We did order a late afternoon meal at the bar area because the restaurant didn’t open til 7:30. we ordered hamburger with fries but it came with chips and we ordered the salad with out chicken. They sent to chicken which was very dry. Loved to walk along the water. We took a 1/2 day private tour of Porto highlights which was excellent "

"We had a very quiet room. Air conditioning did work. Lots of fur highlights and large windows finishing of the units were really good. Front end staff were great. And very helpful. We enjoyed our stay and would recommend it to anybody visiting this country."

"This place is very peaceful. I am not sure I have ever had such a quiet and relaxing hotel experience. Food, rooms and staff were all exceptional. Loved the floor to ceiling view of the Douro River from our room and rooftop pool was awesome."

"Overall, it was a great stay at the hotel. The staff were Kind and approachable. I would definitely come back to stay there the next time i'll visit porto. "

"1. Mold in the room 2. No cleaning room 3. Loud noise from staff including manager's family staying and chatting at night 4. Replacing towels with dirty ones 5. Poor management system 6. Staff wasn't able to provide receipts only hotel manager so we had to wait until she was available 7. Hotel manager blamed Expedia for false advertisements 8. For the above reason, hotel manager refused to give us our reserved 'city view' room with twin beds upstairs; but instead, she placed us in the basement with a room that was dirty and moldy, which was immediately reported to Expedia 9. Hotel rating claims to be 3 but overall it deserves a rating of 0 10. Asking Expedia to never partner with this hotel ever again 11. Due to health concerns and an unhealthy and toxic environment, someone needs to investigate this hotel "

"Friendly and helpful staff made the stay enjoyable. The building is new and very clean. Location isn’t the best — a bit far from the city center — but overall a good value."

"Nice food and excellent customer care.."

"Very nice and professional staff . Great and varied breakfast. Clean room and bathroom. The hotel area is quiet and safe"