See all properties

Palazzo Firenze by Baglioni Hotels & Resorts

5.0 star property
Luxury Florence hotel connected to a railway/underground station, steps from Historic Centre of Florence
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Palazzo Firenze by Baglioni Hotels & Resorts

Property entrance
Property entrance
Interior detail
Terrace/patio
Front of property - evening/night
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Room service
  • Pet-friendly
  • Laundry
The current price is AU$670
includes taxes & fees
9 Feb - 10 Feb

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room (Deluxe)

Grand Room (Deluxe)

Grand Room (Deluxe)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Terrace

Terrace/patio

Junior Suite, Terrace

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Family)

Junior Suite (Family)

Junior Suite (Family)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Bathrobes
  • Sleeps 5
  • 2 King Beds

View all photos for Suite (Florentine Suite)

Suite (Florentine Suite)

Suite (Florentine Suite)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Bathrobes
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Bathrobes
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite (Santa Croce)

Royal Suite (Santa Croce)

Royal Suite (Santa Croce)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Bathrobes
  • Sleeps 6
  • 2 King Beds

View all photos for Suite (De Pepi Suite)

Minibar, in-room safe, individually decorated, individually furnished

Suite (De Pepi Suite)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Bathrobes
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Da Verrazzano Suite)

Minibar, in-room safe, individually decorated, individually furnished

Suite (Da Verrazzano Suite)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Bathrobes
  • Sleeps 4
  • 1 King Bed

Similar properties

Reception

Bernini Palace

Breakfast included
Pet-friendly
Free WiFi
Restaurant
9.6 out of 10, Exceptional, (1004)
The price is AU$384
includes taxes & fees
24 Feb - 25 Feb
Bernini Palace
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Via Ghibellina 87, Florence, FI, 50122

What's nearby

  • Historic Centre of Florence - 1 min walk
  • Piazza del Duomo - 8 min walk
  • Uffizi Gallery - 9 min walk
  • Cathedral of Santa Maria del Fiore - 9 min walk
  • Ponte Vecchio - 11 min walk

Getting around

  • Unità Tram Stop - 17 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 19 min walk
  • Peretola Airport (FLR) - 33 min drive

Restaurants

  • ‪Finisterrae - ‬2 min walk
  • ‪Pino's Sandwiches - ‬1 min walk
  • ‪Le Vespe Cafe - ‬1 min walk
  • ‪Koto Ramen - ‬1 min walk
  • ‪Off Hook - ‬2 min walk

About this property

Palazzo Firenze by Baglioni Hotels & Resorts

Luxury boutique hotel near Historic Centre of Florence
Located close to Palazzo Vecchio and Piazza della Signoria, Palazzo Firenze by Baglioni Hotels & Resorts provides dry cleaning/laundry services, a fireplace in reception and car hire on-site. Adventurous travellers may like the cycling at this hotel. The on-site restaurant, Guelfi e Ghibellini, offers breakfast, lunch and dinner. In addition to a bar and a business centre, guests can connect to free in-room WiFi.
Other perks include:
  • Full breakfast (surcharge), bike hire and valet parking (surcharge)
  • A round-trip airport shuttle (surcharge), express check-in and babysitting (surcharge)
  • Wedding services, tour/ticket information and luggage storage
Room features
All guest rooms are individually furnished, and have comforts, such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and bidets
  • Plasma TVs with satellite channels
  • Free infant beds, coffee/tea makers and daily housekeeping

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to 1 AM at scheduled times and on request
  • Valet parking on site (EUR 45 per night)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: EUR 39 for adults and EUR 39 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Guelfi e Ghibellini

Things to do

  • Bicycle rentals

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 2 February and 13 May.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 50 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 15 kg per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately EUR 39 for adults and from EUR 39 for children
  • Airport shuttle fee: EUR 80 per vehicle (return, maximum occupancy 3)
  • Valet parking fee: EUR 45 per night
  • Pet fee: EUR 50 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a first aid kit
Property Registration Number IT048017A12EKX2XD2

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Relais Hotel Santa Croce
Relais Santa Croce
Relais Santa Croce Florence
Relais Santa Croce Hotel Florence
Relais Santa Croce Hotel
Baglioni Relais Santa Croce Florence
Relais Santa Croce by Baglioni Hotels
Palazzo Firenze by Baglioni Hotels & Resorts Hotel
Palazzo Firenze by Baglioni Hotels & Resorts Florence
Palazzo Firenze by Baglioni Hotels & Resorts Hotel Florence

Frequently asked questions

Is Palazzo Firenze by Baglioni Hotels & Resorts pet-friendly?

Yes, Palazzo Firenze by Baglioni Hotels & Resorts allows pets (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a fee of EUR 50 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Palazzo Firenze by Baglioni Hotels & Resorts?

As of 2 Feb 2025, prices found for a 1-night stay for 2 adults at Palazzo Firenze by Baglioni Hotels & Resorts on 9 Feb 2025 start from AU$643.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Palazzo Firenze by Baglioni Hotels & Resorts?

Valet parking is available for EUR 45 per night.

What time is check-in at Palazzo Firenze by Baglioni Hotels & Resorts?

Check-in start time: 2:00 PM; check-in end time: 5:30 AM.

What time is check-out at Palazzo Firenze by Baglioni Hotels & Resorts?

Checkout is at 11:30 AM.

Does Palazzo Firenze by Baglioni Hotels & Resorts provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM-1 AM on request. A fee of EUR 80 per vehicle applies.

Where is Palazzo Firenze by Baglioni Hotels & Resorts located?

Located in Santa Croce, this luxury hotel is within a 10-minute walk of Historic Centre of Florence, Piazza della Signoria and Palazzo Vecchio. Piazza del Duomo and Uffizi Gallery are also within 10 minutes. Unità Tram Stop is 17 minutes by foot and Valfonda - Stazione Santa Maria Novella Tram Stop is 19 minutes.

Palazzo Firenze by Baglioni Hotels & Resorts Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 168 out of 218 reviews" "
Rating 8 - Good. 34 out of 218 reviews" "
Rating 6 - Okay. 11 out of 218 reviews" "
Rating 4 - Poor. 4 out of 218 reviews" "
Rating 2 - Terrible. 1 out of 218 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience of Florence at a top class hotel where all the team had great knowledge and excellent customer service. Big call out to Larissa for wonderful breakfast service.
Stayed 5 nights in Jan 2025

10/10 Excellent

Samuel, Century City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff!!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noce and chic hotel very close to Santa Croce and walking distance to all attractions in central Florence. A gem. Great break fast and friendly staff. Would definitely come back.
Stayed 2 nights in Dec 2024

10/10 Excellent

Elizabeth, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

christopher, kingwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional level of customer service. Denise the front desk manager extremely knowledgeable of the area and made some great recommendations for shopping and sightseeings. Absolutely the place to stay in Florence. Outstanding - is really the best word I can use to describe our experience .
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2024

10/10 Excellent

Dean

Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic. Real 5 star glamour. Room was clean, quiet and incredibly comfortable. Staff were amazing and really looked after us. The G&G restaurant was the best dinner we had in Florence. A must!
Stayed 3 nights in Oct 2024

10/10 Excellent

leda

Staff were wonderful, location fab. Very attentive, kind and helpful with an unexpected mobility issue. Highly recommend!
Stayed 4 nights in Oct 2024

10/10 Excellent

Colin

Travelled with partner
A very special place with exceptional decor, attention to detail and service
Stayed 1 night in Oct 2024

6/10 Okay

kent

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Remarkable rudeness by Relais Santa Croce.
One evening my wife was listening to piano player in lobby for a few minutes while I took a business call. The doorman told her she could not sit and listen to the piano player because he was paid by the restaurant. So my wife was told she could not listen to the piano player in the lobby of the hotel we were paying thousands of dollars as guests. Remarkably rude. We will not be back.
Stayed 3 nights in Sep 2024

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lovely staff
Stayed 3 nights in Sep 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All the staff were excellent. Everyone went out of there way to ensure the visit was perfect !
Stayed 2 nights in Sep 2024

10/10 Excellent

Dan, Livingston

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very close to the main attractions.Fine hotel facilities. The staff very friendly,genuine and profesional. Too bad nobody was able to bring the CANICULE under control. Fabulous trip for studying the big four RINASCIMIENTO founders:Brunelleshi,Massacio,Donatello and Ghiberti!
Stayed 8 nights in Aug 2024

10/10 Excellent

Isabelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Jul 2024

10/10 Excellent

seyed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious suites and super nice staff. Definitely would stay again if I come back.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ayman, Windermere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal staff. Great place and very quiet and peaceful. Beautiful!
Stayed 4 nights in Jun 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful. The beds are very comfortable and the staff is wonderful!
Stayed 6 nights in May 2024

10/10 Excellent

james, billings

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.
Stayed 3 nights in Mar 2024

10/10 Excellent

Laurence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was absolutely nothing we did not like! Being able to live in a 15th century Palazzo for several days was wonderful. It was further suported by exceptional concierge experiences especially from Denisa & Anna's genuinely thoughtful and professional suggestions & uncompromisingly follow-through. Best experience ever and I have been to Italy more than 50 times at top hotels, but this was the absolutely the best experience ever. Your business model is greatly needed keep expanding.
Stayed 3 nights in Nov 2023

6/10 Okay

Emiliano

Liked: Cleanliness, staff & service
Staff were amazing. Location was great. However the ground floor is shared with a restaurant which is not part of the hotel & you’re ushered to the first floor to check in. It is a beautiful old building but it needs an interior design make over. The brown leather sofas everywhere & bare concrete floors in the hallways might be modern but they don’t look very nice. We upgraded to a suite which was spacious but disappointing.
Stayed 1 night in Sep 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and great staff!
Stayed 5 nights in Sep 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, property conditions & facilities
Outstanding lux. Hotel, in a great, convenient location, excellent, very friendly staff. I wish, however, they'ld get rid of CNN on the list of TV channels.
Stayed 3 nights in Jun 2023

10/10 Excellent

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in every single way!! Beautiful interior, and the rooms are well equipped. The staff was amazing very helpful. The hotel location is very good. I will stay there again.
Stayed 1 night in May 2023

General hotel information

Reasons to Book
Beautiful Rooms & Spacious Rooms
Check-In Time
2:00 PM
Check-Out Time
11:30 AM
Nearest Airport
Florence (FLR-Peretola)