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"Our stay overall was lovely albeit at the start we had no wifi, couldnt get tv channels and had to move rooms late at night due to water dripping through the ceiling. We rang to reception at each time and staff were fab! Especially Lisa, she went above and beyond! Lovely hotel "

"The best part for me was having a Christmas tree in our room, absolutely perfect!!!! Loved it! "

"Room was huge but a bit dark. Bathroom a little dated - shower didn't maintain a constant temperature and was a bit weak. Absolutely spotless. Had to hunt for a hair towel and tea and coffee facilities. No iron - but there was an ironing board. Staff really friendly and helpful. Great porridge and selection at breakfast. Great location near to town centre with reasonable and safe parking."

"I do not dislike pets but I do object to dogs under the tables in the restaurant. My friend is allergic and we had to move tables due to this situation arising. It’s unacceptable! Also breakfast was served 7.30-9.30 but at 9.25 everything was being cleaned away and some guests arriving at this time were not offered specialist milks or hot food. Unacceptable really. My friend and I were in the breakfast room by 9.10am and so were well fed. However we were not allowed to take our hot drinks into the lounge and they were poured into paper cups. Not had this experience before. The rooms were very comfortable no problems at all in that respect. "

"Breakfast was ok, did not use gym."

"The pool and sauna area was very clean and well kept. We enjoy our stay very much,room clean and comfortable, staff helpful and friendly. "

"Family room was lovey, beds so comfy"

"Clean, large room with huge comfy bed. Great bathroom area and facilities. Lovely view of the city, river and York Minster."

"Fine"