2/10 Terrible
Alicia R.
1 Dec 2024
Worst experience ever!
Received a phone call on Wednesday (the day before our trip) informing me of the heater to the pool not working. Ok, we can live with that. Arrived Thursday, bathing suits on and ready to head down to the pool only to be informed that the pool is closed. (The beach and the pool were the entire reason we booked this place.) This information was NOT provided by the host but rather the Gullwing property on site. Additionally, I called the provided number, no answer, left a voicemail, never once received a call back.
The second bedroom had curtains and blinds that I was told were going to be installed, lying on the bed, which I was informed the day before would be hung that morning. None of the TV’s worked and WiFi info was incorrect. Emailed the provided email address, no reply. After waiting until Friday, I decided to try and message through the Vrbo app. Eventually, got a response but with no resolve for any of the mentioned issues.
Inquired the host about a compensation due to the pool being closed and no communication prior to arrival only to be informed that it was “out of their hands” and they can do nothing about it. Last full day at the condo, Saturday afternoon, they finally sent someone over to fix the tv’s.
We travel to fort Meyer’s often and have always booked through Vrbo and have always had wonderful hosts, would NEVER book through Sun Palace ever again. Terrible communication, can’t get ahold of anyone and clearly don’t care about their guests.
Alicia R.
Stayed 3 nights in Nov 2024