Frankfort Holidays from AU$4,413

Ill still give it 5 star rating even though they didnt clean our room when we requested. We stayed 5 nights and on the 3rd day we turn on the make up room before we left at 10:30am when we come back to the hotel at 4:30 our room wasnt clean. We brought our suitcase up and down 3 time and nobody offered help. 1st when arrive to the hotel at 2:30pm, the front desk said out room is not ready and told to come back at 3:30. I asked if we can leave our bag she said we have to bring it down to the main floor. Then the 3rd time is when we come back to get our bags from the conceirge and brought it to our room. Very minor issue. We are not picky and difficult customer. We still love this hotel and will come back to the same hotel. Love the location and breakfast.

The front personnel was amazing! Super friendly and attentive. The rooms a Unfortunately, house keeping did not always follow through on requests (refill bath soap, towels, only clean room upon request) We did not utilize the gym nor parking. If we visit Chicago again, we'll stay at this property.

Room had a great view and was very clean

Professional service

Phenomenal service. Exactly how a 5* hotel should be run. Everything was perfect.