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"The room was clean and smell good. Also, it has a nice public bath."

"The location was great with Katakurakan right in front of Hotel."

"Great."

"静かで落ち着ける。空気も良く、ゆったりくつろげます。少しずつ設備が老朽化していることを感じますが、それなりに改善はされているように感じます。でも、とにかくロケーションが素晴らしいです。"

"Really enjoyed our short stay and visiting this area. Walkable distance from the station and lake. A full Japanese-style breakfast was beautifully presented with some alternatives also on offer - fruit, eggs, bacon etc. We visited in May when the hotel and Suwa generally were very quiet so we were able to enjoy the hotel facilitie - the modern reception area and onsen. Good size room with twin beds. Go for one with a lake view if possible."

"best choice"

"The owner who was only the other person there was very kind and drove me up to the bus stop with my heavy luggage in very snowy, icy conditions, beautiful views, winter wonderland of snow and ice. incredible views."

"The staff went out of their way to assist with several things. The Chinese restaurant was great. We were able to do laundry. "

"They don't speak much English but tried their best to communicate via Google translate, very helpful and friendly service."

"We enjoyed our stay at susuranso, The staff were so helpfull , even organised tickets for komagatake ropeway for us. The hotel is very clean and has great views of the surrounding mountains."

"Good out of season place, large dog friendly, boxer!"

"An excellent resort for an unique onsen experience and variety of food. This property is popular amongst travellers with young kids."

"Good hospitality!"