2/10 Terrible
Warren
11 July 2019
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Don't stay here, worst service in Japan
Absolute worst service, they would not help us, treating our family like we we're invisible, it's inhumane. We stayed for over 9 days and yet they just left us to live or die on our own. They only give you 4 paper plates, and 4 disposable chopsticks, almost everyday we ran out and they would not bring any until 2-3 days later. When we ran out of shower gel, asked them to bring more, yet when we returned at night there was none. We couldn't even shower! I complained and ask them to come ASAP, but they took 2 hours to reply and then said no one will come, by then it was way past mid-night. So we couldn't even shower, and it was a huge waste of time to even try and complain because they would take hours to reply. If you wanted to call the emergency line, which we did, they were useless and would not help you either. Also the cleaners would not take out the trash, unless you moved the trash to the door, if you forgot then too bad. They would come into the house and just ignore the trash bins. Also its super noisy upstairs, doesn't matter if we complain, because they end up complaining about you as well, so its either a problem with the design of the building or their customer service is just making excuses to shut you up.
Warren
Stayed 9 nights in Apr 2019